Business ProfileforToyota of Gladstone

I did a diagnostic test on my 2017 Tacoma which came back as a bad camshaft position sensor. I went and got the part to replace it and the wire harness ended up being the face value issue so I replaced that. The truck wouldnt start with the new wire harness so being nervous I would have to potentially tow it, I brought it to Gladstone Toyota after scheduling a service appointment at 8:00am.I dropped off my truck and explained what had happened and what I had already tried.They held onto my truck until 3:00pm and then called looking for permission to pull the manifold to diagnose the issue saying that alone would be over $500. (This is simply removing four bolts and is not that difficult) I simply asked if they had tried resolving the issue by simply installing the new sensor which I had left in the center console for the tech. The service rep initially was hesitant to answer and after I became more curious she assured me they had tried the new one , but after finding that did not solve the issue they had put the failing sensor back in which made zero sense to me.At that point I lost trust and told them I would come get my truck. I then found the sensor she told me they tried was untouched in the packaging in the center console. Ultimately, I took my truck to a local mechanic and they resolved the issue in a matter of an hour and a half for almost half the cost of the quote to simply pull the manifold.Long story short,Gladstone Toyota has horrible business ethics and I will never trust them again to service either of my familys Toyotas.