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            Business ProfileQuality Cars

            Used Car Dealers

            Contact Information

            1660 NE 7th St

            Grants Pass, OR 97526-1318

            Visit Website
            (541) 479-6079

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers used car sales.

            Business Details

            Location of This Business
            1660 NE 7th St, Grants Pass, OR 97526-1318
            BBB File Opened:
            9/1/1999
            Years in Business:
            30
            Business Started:
            9/9/1994
            Business Started Locally:
            6/1/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Lon R McKellar, Owner
            • Bryan Meyerott, Business Manager
            Contact Information

            Principal

            • Mr. Lon R McKellar, Owner

            Customer Contact

            • Bryan Meyerott, Business Manager
            Additional Contact Information

            Fax Numbers

            • (541) 479-6078
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a 2015 GMC Acadia Denali with **** from this dealership. They offer a full 2 week warranty, stating they would pay to fix and or replace any mechanical issues. **** stated there was shaking from the brakes, I agreed to fix this issue myself. **** stated no other issues, I purchased an extended warranty. Within 1 week the power steering went out, and saw signs of transmission issues. Car was taken to shop of my choice, found major power steering leak, cracked housing and major transmission damage, needing full replacement. Paperwork was taken to dealership and met with owner ***. *** promised to pay for any repairs on the vehicle, as I had brought it in with paperwork before 2 week dealer warranty was over. They took car afterwards and had a private mechanic with a home shop work on power steering, brought it back and still had issues, took to shop of my choice for inspection, still had leakage with proof of photos sent and **** communicated with shop while car was on lift. They stated I could take it back to them and they would fix again, I declined because they would not tell me who was working on the car, contact info, where they were or show proof of this mechanic being licensed or accredited. They chose a transmission partner shop that they work with often car was taken in 5 times, shop and dealership refused full transmission replacement as requested by extended warranty company due to amount of damage. Car was never fixed, and shop broke multiple parts in engine bay. During this **** had called and made intimidating and threatening remarks about a post he had seen in ******** and thought I had made it, he had refused to contact me or apologize since that day. The last time in shop, shop suggested new transmission. At this point shop contacted **** and **** refused to pay for this to happen. **** stated he will only pay $500. He has refused contact after multiple attempts. Emails and phone calls. I paid for full replacement of transmission.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maddy W

            09/21/2023

            My father bought a Truck from them 2 years ago, the dealer said there was nothing wrong with it, obviously. But a week after he brought it home the power steering went out. They say they have a two week warranty but gave him the whole run around and finally took it somewhere but the dealer wouldnt tell us where. We had more problems come along again within a few more weeks that they wouldnt help him with, and it wasnt drivable anymore after 8 months. And he spent over a year getting the problems fixed by himself, they wouldnt communicate with him anymore. He does love his truck now though! I dont know if it was just the specific truck or the dealership selling cars they know have problems. But This place is just shady. I know he wouldnt write a review im doing it for him. Be very cautious buying used cars!

            Quality Cars Response

            09/22/2023

            Hello, we're sorry to hear your dad had problems with a truck he purchased from us.  Unfortunately, the invariable nature of AS-IS used vehicles is that they can be unpredictable. When buying such a vehicle, a buyer assumes a certain degree of risk. This is why we have our 14-day guarantee (as well as extended warranties for additional cost, which we offer on every vehicle we sell); to help mitigate that risk.  Sounds like we honored this guarantee and had the power steering issue fixed. We wouldn't have hidden where we're having it fixed; not sure why you're saying that.  After this guarantee expires, a buyer is responsible for the costs of any and all repairs. If by "help" you mean we were asked to cover repair costs, we would have declined to do so because a) you're outside of our 14-day guarantee, and b) all vehicles we sell are AS-IS.  If your dad bought from us, he would have signed two documents explicitly stating so; he also would have been told this verbally at signing.  We'd also like to make it clear that we WOULD NOT sell any vehicle knowing it had problems without explicitly stating what those problems are to a potential buyer.  We wouldn't have been in business here in *********** for over 30 years if we did.  We also make our vehicles available for customers who want to have their trusted mechanic perform a pre-purchase inspection.  We're again sorry that your dad's truck wasn't as reliable as he (and you) expected; selling unreliable vehicles is not our intention.  However, calling us "shady" is, in our opinion, unfair.

            Local BBB

            BBB Great West + Pacific

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