Business ProfileforWayne's RV Mobile Repair

Short story I asked for tanks to be dumped -they tried to dump them when everything was frozen I expressed concerns that my trailer wasn't winterized -i was told it would be ok cause it would be in a heated shop when it infact wasn't and froze My batteries were dead when I picked up the trailer The main problem I brought it in for (a window leak) wasn't even fixed I was charged for services I never approved that were well over $500

When the unit was brought in, it was assessed, estimated and stored indoors upon arrival. This was originally going to be an insurance claim. We were unable to process this claim on insurance as it is not an insurable incident. Due to the leaks in the trailer, we did replace the ** gasket to try and prevent water intrusion - as we were still awaiting a verdict and had other leaking units needing urgent repair. We do not have enough room indoors to store all of the vehicles awaitingr repair indoors. The trailer had to be moved outside, to make room for other vehicles that were ready to be repaired. Thus, it waited outside while we were anticipating approval to perform some scale of repairs. When we finally had approval, the temperatures outside had dropped. The first thing we did was dump the tanks, which at the time were frozen and we did not get all of the material out - we only charged $50 for this which is normally charged at $175 as a standard dump and flush. We wanted to reseal the entire trailer, and gave a quote for such - however, customer did not want to reseal the entire trailer (I left a note in the repair order about being unable to guarantee the trailer was leak-free due to not taking care of all of the sealants) due to the cost to do so. So, we did the bare minimum that the customer did approve at the end and upon picking up the trailer, customer reported the tanks were not dumped and there was still a leak present. We did offer to take the trailer back and follow up on the repairs but the customer did not accept this resolution and instead requested a refund - which, I ended up refunding $100 for the gasket replacement (which we never charged the customer for the materials) and seal of the apparently still-leaking window, and $50 for the dumping of the tanks. This customer has already received a refund and we have offered to repair anything we have previously repaired that has failed.