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            Business ProfileUniversal Cycles

            Bicycle Dealers

            Contact Information

            1820 NW 18th Ave

            Portland, OR 97209-2508

            Visit Website
            (503) 943-6152

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1820 NW 18th Ave, Portland, OR 97209-2508
            BBB File Opened:
            7/13/2001
            Business Management
            • Richard Fujiikadora, owner
            Contact Information

            Principal

            • Richard Fujiikadora, owner

            Customer Contact

            • Richard Fujiikadora, owner
            Additional Contact Information

            Fax Numbers

            • (503) 296-2473
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/11/2021

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I purchased two bags from their online store. When they arrived, they had been crammed into a box that was far too small and was bulging on all sides with some holes. The bags looked tattered due to this poor shipping. I called them and explained this and was told that I could send the bags back for a refund. They were not able to provide a return shipping label but they told me that if I sent a photo of the shipping receipt, they would send me a paypal payment to refund the return shipping immediately. I emailed that to them, but they did not reply and I did not receive a payment. Several weeks later, and after calling to inquire, they sent me an email saying that they had evaluated the return products and deemed them not damaged. They are now refusing to refund the return shipping that they had promised me.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dissed C

            09/25/2024

            After spending well in excess of $1,000.00 on previous online orders, most recent order was cancelled via email by Schmitty with no reason given. Called **************** and spoke with ***** who simply made excuses and, when pressed for an answer, transferred me to Schmitty who proceeded to mistreat me. When I became angered by his mistreatment, admittedly, I lost my temper. Consequently, Schmitty banned me from placing future orders and hung-up phone. This behavior was a direct result of my refusing receipt of an earlier order due to my own error. I notified ** **** via apologetic email of my error and refusal of delivery. That purchase amount qualified for free shipping, thus shipping was a loss to retailer. Had someone communicated to me their displeasure for absorbing shipping charge, I could have made a reasonable accommodation. An objective opinion can also be such circumstances are part of doing [online] business with an understanding that loyal customers reward sympathetic retailers with future purchases as I tried to with most recent order. I hope owner of Universal Cycles **** LLC reads and appreciates this review.
            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

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