Business ProfileforLexReception
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1033 SE Main St #5, Portland, OR 97214
- BBB File Opened:
- 6/6/2019
- Years in Business:
- 11
- Business Started:
- 12/17/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Lex Reception
- Business Management
- Mr. Michael Payne, Member
- Ms. Tess Drawdy, Account Manager
- Contact Information
Principal
- Mr. Michael Payne, Member
Customer Contact
- Mr. Michael Payne, Member
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Stephen S
1 star08/22/2023
LexReception Response
09/05/2023
Hello *******,
We regret to see your review.
I have reached out to you by phone and email several times but we have not been able to connect yet. We would like to better understand your experience and how we can improve. At Lex Reception, we take pride in responding promptly to our clients concerns and providing transparent and honest communication.
After reviewing your account, I noticed that you have been subscribed to the same monthly service plan since March 28, 2021. Your subscription was updated to a current pricing plan on August 1, 2023 as part of a planned pricing increase, which was the first pricing increase assessed. I also see that we provided advance notice of the change on both your June 1, 2023 and July 1, 2023 invoices.
I also saw that you reached out to your Account Executive via email to inquire about this change on August 22, 2023. Because your Account Executive was not available at the time of your inquiry, our client services team reached out to you on the afternoon of August 22, 2023. Upon reviewing the interactions with our client services team, and I do think those interactions could have been better. I apologize that our communication in response to your inquiry has not been as good as it could and we will work to improve in that area.
Please give me a call at ************ or email me at **************************************** I want to ensure that we address your concerns around the pricing increase and that you are subscribed to the best pricing plan to meet your business needs.
*********************
Lead Client Account Manager
************
***************************************
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