Business Profilefor21st Century Towing

My car was towed to an unmanned lot. I was aware of the toe after I got off work. At 5 PM, when I called, they told me it was after hours and if I wanted to pick it up, I'd have to make an appointment and pay after hours, storage fees, etc. So I made an appointment for 6:30 PM. Same day period when I arrived at the tow yard at 6:30 PM. Nobody was there period I called. They told me they didn't know I was there and that somebody would be there shortly period after 30 minutes. I called again and was told I'll be fine and somebody will be there soon, but they couldn't give me an ETA. Period after another few minutes of waiting, I called back and I told them I would like to make an appointment for tomorrow. They told me I cannot period I asked why and the *** told me that I would have to call tomorrow at eight a m to make an appointment period I have a child that i'm trying to take to to school and I have to go to work by 10 AM. I need to make an appointment but he refused told me. I'll be fine. Somebody will be there soon and hung up on me period the place that I was required to wait at there was no cover. There is no safety. It was in a very unsafe part of town, and No one around period I called back.I told them I feared for my safety while waiting for so long and it was getting dark, the *** told me I'll be fine. Again. I requested, cancel today's appointment and make an appointment for tomorrow. He told me, just wait. The driver will be there soon and hung up on me period they're refusing to release my car. I can't make an appointment. I'm now having to pay storage fees. When I could have had my car today. They're charging me after hour fees. It's already an absurd amount of money and II would like a resolution. I would like the storage fees to be waived. I would like to toe to be waved because of how i've been treated today