ComplaintsforM@C Discount

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company uses unethical sales practices.

  Business response

  10/18/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business refused to serve me during business hours after I had drove an hour to get there. An employee had me waiting in the wrong section and then once they realized that I had to be at the other part of the store they told me that it was too late. This company also has sold several damaged, broken products and refuses to give any sort of refund and or return the items. The items that they are selling are not in a condition that they claim to be. They are robbing consumers left and right they have gotten out on me for hundreds if not thousands of dollars in merchandise.

  Business response

  10/17/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Some of our warehouses do assisted removal for our customers. This is to help mitigate the risk of theft. Not only does this ensure the customer receives the correct item, but it also helps us keep our fees as low as possible. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. 
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased several things from this auction website that were advertised as something but then they were not received as what was advertised. Tried to make returns at point of sale and was told that they would not take a return because I had to "inspect" the item before bidding. The thing is that some of the items were sold as NEW and were advertised as completely different than what was provided to me such as 16 x 20 picture frames not being 16 x 20, a queen size mattress was actually a full sized mattress, a garbage disposal 5XL was actually a visibly broken 1x badger, etc. They are falsely advertising things on their auction website and then refusing to make corrections by allowing returns.

  Business response

  10/11/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box and Like New condition codes here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item.MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.

  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed a winning bid for a Bissell portable carpet cleaner which I picked up on September 22. I purchased **************** for an additional fee. I didnt open the box immediately after bringing it home, which was my mistake, it turns out. The post on ******* showed the carpet cleaner, cleaning solution and two nozzle attachments. The cleaning solution and attachments were not included. I contacted ******* one day before the number of days to return the cleaner could be returned. Unfortunately my work schedule did not permit me to return it by the last day they would accept a return. I explained this and was basically told too bad. Eventually I found a nozzle to fit the hose and thought it was good to go. Today I set it up and discovered there was water in one of the tanks. Obviously it is a used product which was not disclosed to me. Ok, I still could use it, with my own cleaning solution and nozzle. . . No way! When I plugged it in it wont turn on! Under these circumstances I would like to either receive a full refund or have it replaced with a working one.

  Business response

  10/07/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer response

  10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ok I won an action due date to pick up was October 1st well due to a hurricane that came though the ********* they had no power so they wasn't open went there on August 31st and October 1st because I didn't get any notice of their closure well since they were closed they extended pick *** till the 4th well I went and picked mine up on the 3rd with no problem then today I go look at my bank statement and this was after they took out the initial payment for the item and there was a ***** charge for I have no clue and then there was a 2.50 charge for service workers and don't know whybi was charged that if it was supposed to be some kind o d late fee or something I don't know why they charged me because due to them being without power pick*** were extended to the 4th as which I picked up mine on the 3rd and was not advised of any extra fees for anything and want my money back I spent 25 dollars on gas going there for the 2 days yall were not open due to not having power and got nothing that told me yall were closed and then on top of that yall hit me for ***** and 2.50 charges for I have no clue yall are just straight thieves wonder how many others yall did this to when it was out of the customers hand cause yall were closed and then extended the pick up dates but yet still charged me for bs I would like a refund of of the ***** and 2.50 plus because of the inconvenience would like the ***** for the payment of the product also refunded

  Business response

  10/07/2024

  We are not 100% sure on what charges this customer is referring to? We are only seeing the charge of $25.36 for the item they won. We do not see a $2.50 or a $25.00 charge on their account. If the customer would like to provide us with screenshots of these charges, we can take a closer look, but as of right now, we would have to say they were not charged at all. 

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A franchise location listed an item incorrectly and refused to perform a full refund. Their onsite management and remote support were unwilling to admit fault and have a speedy resolution.

  Business response

  09/24/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Vornado heater based on the images shown on the listing. Mac took a picture of the only side of the box that was intact. The opposite side was torn open and smashed. The heater was so damaged that there is no way it would be operational. I was forced to use my one monthly return on this item, They have a damaged category on their listing and should have a responsibility to their customers to list things appropriately or at least want to make them right when they make a mistake. I don't believe that my request was too out of line. Just wanted a little bit of good customer service from this company.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a amztoy self cleaning cat litter box fro Mac.bid. clicked on product info tab before purchasing and everything checked out through mac.bid website. So went ahead with purchase. Got the box home and since there were no instructions to put it together I went to the Amazon site. There was nothing. So I google the item and found out it had been discontinued due to safety hazards and actual cat deaths. I seen them sell hundreds of these items on this site. So there are many people out there with an item that could malfunction and kill their pets. This is horrible to sell something like this. I tried to return mine and was refused. I want my money back and others to be informed of possible hazards.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mac bid claims to be auctioning 12 packs of Magic the Gathering Modern Horizons 3 Booster packs however the contents are random cards scattered throughout. This is completely false advertising. There is no way to tell the contents where wrong before purchasing. This is a scam simply put

  Business response

  09/16/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer response

  09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  In *******'s response they state "Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged.". However the product I received was a completely different product than what was bid upon. I feel as since the good I bid on are completely different from the goods I received, I should be entitled to a full refund. 
  
  Regards,
  
  **** *****

  Business response

  09/18/2024

  In our original response, we also stated this:
  "If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager."
  We try to give customers as much information as possible. This way they have a better understanding how auction liquidation works. Thank you.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bid on an item they were selling they had it viewed as if all parts were in the box. when I picked it up it only had a weed eater the leaf blower, battery and charger not included. it is just false advertising. Why not be honest and saw there is stuff missing. I also bid on a wind spinner and when I picked that up only the metal part that spins but can not spin cause no parts to put together and no stand that goes in the ground, but the picture had the entire unit. Last year I bought a latern christmas and stated like new unopened box and rec'd this and does not work either. they need to take responsiblity for what they are selling. You can not view the item before bidding on it and if you pay for the insurance and item defective you get only the money back for the item not the insurance money and not restocking fee so paying for air basically

  Business response

  09/11/2024

  As an auction liquidator, MAC.BID runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at *********************************
  I will cite the "Open Box” and "Like New" condition codes here.
  2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. MAC makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item. MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the Buyer’s Assurance for many of our items as well. I will paste the Buyer's Assurance terms for reference.
  2.16. Buyers Assurance - A User may elect to purchase “Buyers Assurance” for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The Buyers Assurance product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a Preferred Buyers Club return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  We believe we were able to find the item in question in the customer's account. In the item description section, it did state "NO LEAF BLOWER
  CHARGER NO/BATTERY NO." This was placed in the item description to help represent the listing as accurately as possible.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩