ComplaintsforM@C Discount

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is for Mac.Bid Anderson. The listing for the item we purchased was incorrect! We purchased 1 set of Dumbbells and 1 partial dumbbell. The Associate Tim tried to return the partial item equalling $1 and not the more expensive item that was supposed to be a set. He told us if he returned the $99 incorrect listing that he would have to take both items even though we bidded separately for them. When we asked him why he would return the $1 item he said it was policy and he doesn’t have time for this very rudely. We asked for the managers information and he said we don’t give that information out to anyone. Tim was snappy and rude. We purchase often from this location even though it is 2.5 hrs from our home. I never would have expected to be treated in that way. We would love to speak to the manager and we completely understand that it was open box but the listing said dumbbells and not dumbbell like the partial. The retail price listed reflected that which is shown below. We realized this error prior to leaving and wanted to try to make it right. Incorrect *** ****** ***** ******* ******** Purchase Price $99 Retail price $359.99 Correct partial Lot Number ***** ******* ******** Purchase Price $1 Retail price $219

  Business response

  09/04/2024

  It is to our understanding that management from the warehouse made contact with this customer and a resolution has been reached. If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. Customer service is available Monday through Friday 10am-6pm EST. Thank you.
  
  

  Customer response

  09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  **** *****

• Initial Complaint

  08/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  An incident occurred yesterday at the Mac Bid location in Monroeville, PA. I was there with my sister and she had words with another member who had taken a cart while we were next in line to get one. We were in an aisle and this person was in the same aisle. When she went to get past. She pushed my sisters cart out of the way and pushed her way through….making a comment like “I figured you wouldn’t move it’..I stepped aside so the pushed cart wouldn’t hit my ankle…and when I did, the person pushed her way forcefully past me, making unwanted and aggressive body contact. Not only did the jolt hurt my already injured neck, this person denied bashing into me and basically ran from the aisle. Another employee saw it, because she asked me if I were okay. I was angry and told this person not to physically touch me again….as she denied it. She ran to a MAC employee and must have said something to him…because he now walked with her to finish her pick up. As we were in another aisle….she and her Employee came up and he told us to move so they could get by. We were at the very end of the aisle and they had plenty of room to get past. He just kept telling us to “back up”. I then tried to ask him why he is acting like he was to us when he didn’t know the full story of what had happened. He wouldn’t even listen to me and very rudely just kept talking over me. I asked him to look at the video to see how she pushed me…and he wouldn’t. Just still kept talking over me. This employee had no name tag or identification on and did not tell me his name. After we checked out….I got out to the car to find my account had been suspended and deleted. MAC had taken money for several auctions out of my bank account….which I have recently won….and now to cannot access the account to pick up my merchandise.

  Business response

  08/29/2024

  After management reviewed camera footage, it does not appear the incident happened quite like this customer said it did. It appeared there was an altercation, but this customer stayed hot in the situation. This customer was also caught on camera giving the middle finger to one of our employees. We do not, in any way, tolerate those kind of actions toward our employees. Because of this, the customer's account is suspended. The customer agreed to this when they registered to bid with us. We will cite that policy point for reference. 
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

  Customer response

  08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  The business states that they have reviewed the video footage, but offers no proof of why they *think* the incident didn’t happen as I stated. Which, I add, I wasn’t even asked or allowed to give my side of the incident the day it happened.  The video wasn’t even looked at “supposedly” until AFTER they suspended my account.  I was not present, so how do I know anybody looked at it.  They only refer to it as “the incident”.  I would like to know EXACTLY what I said happened that they feel isn’t true.  The woman pushed our cart toward us,  I moved to get out of the way and asked her what she was doing.  She pushed past and physically shoved me out of the way.  She MADE PHYSICAL CONTACT WITH ME which I believe I could pursue as assault. She also spoke threats as she walked by.  An employee witnessed the shove as she even asked me if I was okay.  The business keeps stating that they were “upset0 because I used “bad words”.  Yes….I was using bad words because I was totally angry and in disbelief that I was assaulted by this person and then being treated like dirt by an other employee….who, by the way never identified himself to me.  And just for the record….the business states I was “caught on camera” giving the middle finger to an employee.  Please state which employee I supposedly did this to?  When I spoke to the manager the next day…he said he saw it on camera.  Well…the camera will show that I was OUTSIDE of the store when this happened and I was so angry and upset…that the gesture was done to the store itself, as I was extremely angry with MAC bids.  Due to the fact that this woman physically touched me….I would like the names of the “employee (the “pastor” who got upset because I used a grown up word out of anger)  and the manager I spoke to in case I decide to pursue this legally.  I would also like to know what exactly they saw in the video that proves she didn’t touch me?   Believe video can be uploaded.  Also…was the other person suspended for physically touching/assaulting me? 
  
  Regards,
  ******* *****

  Business response

  09/03/2024

  We are not sure what else we can add here. For security purposes, we do not release camera footage to the general. The manager in warehouse stated the incident appeared to be a little different on camera and the it showed this customer giving the :middle finger" to one of our workers. We would ask, if the customer was assaulted, why not go and directly seek management in this case? Management is there for assistance when needed. We will, again, cite our account suspension policy point.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from the business is extremely dismissive and does not even address anything I brought up in my last reply.  They are only restating what they have previously offered…which is not very much.  I requested the names of the manager, PLUS the name of the employee who never identified himself to me the day this all happened.  If they refuse to present their video ……then at least explain what it shows that is supposedly “not how I said it happened”.  And the business asks why I didn’t report to management immediately….i told her what I thought and was ready to leave it there….until your unnamed employee started demanding me to “back up” and back away.  At THAT point, I tried to tell him what happened….but he wouldn’t let me talk….just kept talking over me and didn’t want to hear what I had to say.  So how is that right?  And how can the business ask why I didn’t tell them I was shoved….when I DID.  They just chose not to listen or even TRY to find out the what happened.  I have been a good customer of this business for awhile now and have never, ever had any problems or issues there.  I always talk with the employees and have a nice time and have never done anything rude, mean, disrespectful or offensive.  But because now I am sticking up for myself in this incident, they don’t want to offer up any kind of proof, description or anything.  Business also keeps referring to me “giving the middle finger” to an employee.  I addressed this in my last response also, but they seem to be ignoring what I said.  I was outside of the building and did this in the parking lot….there was not even an employee nearby to see it.  The manager even told me he saw it on the surveillance video.  They know darned well I did not do this to anyone in particular….just to the business itself because I was furious over the way things had just happened.  Not to mention in disbelief.  
  

  The business never even notified me that my account was suspended.  Never got an email as to why….what I was accused of…..if the suspension was temporary or what.  The manager even told me that he only knows what his employee told him and what he saw from the parking lot video of me giving Mac Bids a salute. Also, I had won the bids on 3 items and they took the money from my bank account for them….then closed my account so I cannot even pick them up.  They haven’t given me my money back either.  At this point I don’t even know if I want to keep supporting this business knowing what kind of sneaky and deceptive practice they engage in.  They have pages upon pages of complaints and horror stories of their deceit and are proving it now.  I would like my membership back, or the items I have paid them for……OR a refund of my money 

  I would also like the same information and proof I requested in my Last letter.

  
  Regards,
  
  ******* *****

  Business response

  09/04/2024

  We will add what we can here in this response. The manager on site has confirmed a few things. Video shows another customer bumping into this customer, it does not show any shoving. Video also confirms that she did "give the finger" to one of our employees. The manager witnessed this in person as well. This happened in the transfer section of the warehouse, it was not outside. 
  Any refunds are done at store level. Any items that are active and paid at the time suspension will be refunded in full.
  Here is some more information on refunds:
  How long does it take to receive a refund?
  The time between a refund request and receiving the refund is dependent on the credit card processor. Once MAC.BID submits the request, the amount of time it takes to process is beyond our control. The credit card processor has direct control over how long this process may take. Nevertheless, the time period between the request and receiving the refund is normally between 7-14 days.

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  OK Mac Bids…..for the longest time now, I defended your “Business” to so many other people that complain about deceptive business practices and the way you treat your customers.  I never had a problem there…..but now I see exactly what so many are talking about.  Feces and Urine on products you sell….and the lies.  You are lying about this incident…and refusing to provide proof.  You are protecting an employee that I have witnessed being rude to other customers and now the garbage he pulled on me?  Why aren’t you addressing any of this?  Do you have audio of how he talked to my sister and I? And again…..you SAY you saw her “bump” into me.  Well…her “Bump” sure was hard enough to push me off balance. And does your video provide audio of what this other person said to me?  Why don’t you provide a screen shot of me supposedly giving this employee the finger?  Because It didn’t happen that way.  You are flat out lying.  Take a look at how many pages of complaints are registered here on the BBB site about you.  I can confidently challenge you to find any bad reports from anyone about me…or even so much as a parking ticket for Gods sake.  But again….you won’t back this up.  You are a scam and I truly hope that Karma hits you some day.  I guarantee I will file a report with the Attorney Generals office.

   

  
  Regards,
  ******* *****

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tried buying a nice floor cleaner and they sold it to me with pounds of dirt inside from somewhere someone else's home . Very unsanitary and health violation . Took my money because of some item I didn't pay for .Then refuses to give money back . This company needs shutdown because they are stealing and fraudulent. I've seen so many complaints

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a bedframe from the company in May 30 of this year they sold me one box .. that's under and open box policy I opened the box policy I was forced to move because of personal circumstance never checked the box .. in the box Is less than half a bedframe I contacted mac bid. And south share the place of the Frames origin and they told me there's 2 full boxes for this frame mac bids. Said they can't do anything for me because I waited over 1 month amd claiming there's an open box policy.... the bought item confirmed from them was suppose to have 2 full boxes and they only gave 1 to me I waited to long to open it amd they claim there's no other half so there basically falsely advertising and screwed me out of 100$ they've refused to even try to help rectify anything

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bid on an item at M@c Bid and at the very end of the auction less than 30 secs left, I received a pop up stating I was out bid. I then went directly to my watch list found the same item at the lowest bid and bid on that item and won This was on 8/20/2024. I woke up the next morning to find I had won both identical items. I went to the warehouse to talk to the employees, they said they could not help me and to call the help phone number. They said my internet must have been running slow, I explained that I put in a range amount and should not have gotten an out bid notification because the winning amount was the top of my bid range. I was told that because I didn't buy assurance I could not take it back and get a refund. I would have never bought the 2nd item if I did not get a false notification.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 2023 I made a first purchase from ma@cbid. The app provided was very inadequate and not well designed for new members to navigate. after putting my pick-up location as monroeville in the app, I bid on an item and won. I went into my account, I realized the item was not for the location that I chose. I called to resolve the problem about 2-3 times. I had to leave my name and info. days later they returned my call. By that time, it was too late for me to transfer the item here. I was not offered any resolve but to pay full price for the item that wasn’t available anymore. I tried to resolve the problem and explain that I’m a first time user and the flawed new app did not retain the monroeville location I chose for pick-up. No one from customer service helped me to resolve my issue. The account was left unpaid. I was not offered a one-time curtesy to clear the account and the item was placed back into the system and reauctioned. It was not available for purchase at all. I did not receive the item, therefore I did not pay for something that was no longer available to me. My account and IP address has been unfairly blocked. Other members of my home are being unfairly punished and can’t create a user account. My husband recently tried again to make a purchase with a valid credit card and we were told we were refunded all of the entire purchase and they blocked his account as well. I have not received a statement yet to see if we have been fully refunded for approximately $225 worth of items. Which were a snorkel kit for a jeep, toilet seat and swimming pool lights. My larger concern is that they will not completely refund us and that they will try to recoup the $65 backpack we don’t have from January. This company is violating many rules. They are not disclosing the true condition of items and charging customers extraneously for items never received. I want a complete refund of ALL my purchases and mine and my families account unrestricted and resolved

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 24, 2024 I was scammed by this business. I purchased an “open box” GE air conditioner that was purposely advertised to hide that it was packaged in an ill-fitting box without appropriate packing. I added buyers assurance which was added to the wrong item due to poor website functionality. Management was made aware of the situation and unwilling to right their wrongs. They advised I should have notified management that the assurance was applied to the wrong item prior to pickup. It was unbeknownst to me that was the case until getting home and finding the the ac powered on for 1 second before powering back off and checking my receipt to begin the return process. I knew as soon as seeing the packaging the ac would have issues and never would have bid on the item had it been fairly and appropriately advertised. I explained it doesn’t make sense to add buyers assurance on a $12 item and not an electronic device that I’m paying close to $70 on after applying the assurance and other fees. I have included the pictures from their post that includes two close ups and a visual that I took that fairly depicts the condition of how the item has been packaged for return and surely to resort in damages. I believe if they were to return this item they would falsely advertise the item again and not note it’s damaged and in non-working condition!

  Business response

  07/26/2024

  
  As an auction liquidator, M@C Discount runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at *********************************
  The item in question was listed under out "Open Box" Condition Code policy. I will cite the "Open Box” condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. MAC makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the Buyer’s Assurance for many of our items as well. I will paste the Buyer's Assurance terms for reference.
  2.16. Buyers Assurance - A User may elect to purchase “Buyers Assurance” for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The Buyers Assurance product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a Preferred Buyers Club return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  In regards to the claim about the Buyer's Assurance. We have never had this specific issue reported to us in regards to the website. It is possible that the customer's device was acting up, but is still their responsibility. I will cite that policy point for reference.
  2.2. User Accounts - Users are assigned an account name and password on registration. Users are responsible for all actions taken under their account name and password and shall only use the Site using their own account name and password. Users must keep their password safe and shall not disclose it to any other person and shall not permit any other person to utilize their account details. Users are required to complete those transactions that occur using their account name and password, whether such transactions are authorized or not.
  Any type of action on our part to help this customer would have been done as a courtesy. In cases with the Buyer's Assurance, we do require the item to still be in "Awaiting Pickup" to consider the courtesy. Once an item is picked up, the courtesy is no longer viable. 
  Auction liquidation is very much a learning experience and it isn't always for everyone. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer response

  07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told i can no longer bid on anything nor step foot at any facility because and i quote “youre black and Biden has stepped down watcha gone do”

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Auction won for "Lot #2889E" - Pittsburgh Steelers NFL Floral Straw Hat for $22.90. Charge hit account on 7/10/24. Item was located at Spartanburg SC location. $5 fee paid to transfer to Rock Hill, SC location. Per the FAQs & Section 2.14.1 of Auction Terms and Conditions, Transfers - "Once the Transferred item arrives at the final destination an email will be sent to the User announcing the item is available for pick up. Additionally the status will change on the item on the Site to "Awaiting Pickup". From this time the User will have 5 business days to remove the item. If the item is not removed in 5 business days the item MAY be considered Abandoned as provided under Section 2.8". The main issue is M@C did not send an email identifying the item had arrived at Rock Hill until 7/18 (the day after I called them). The 7/18 email said I could put item on hold for later pickup. Let me explain. I looked at the APP on 7/17 and found out the item was in Rock Hill. The APP identified that I had until 7/19 to pick up the item. Since I was out of town, I called M@C to explain M@C had not emailed me. The customer service rep told me it was my fault, that I had marked the email as SPAM. For one, they cannot see what I mark SPAM on my personal computer (which I had not). I offered to pick up the item on 7/22. M@C said NO. When I received the 7/18 email, I called M@C to put the item on HOLD. Again M@C said NO despite the email saying I could. I drove to M@C on Monday, 7/22 - the item was not available for pickup. I was told by M@C if I challenged the charge with my Credit Card, I would be permanently banned from the auction. I challenged the Charge on 7/22 after not being able to pick up the item. Received email on 7/23 that "account.. has been suspended indefinitely..". This is how M@C bullies folks into not challenging M@Cs mistake, therefore not getting their money back. If you do, you are immediately banned without any recourse even if it is M@Cs fault.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last 3 items purchased that were "open box" we're used and damaged. They accept no accountability. Was told to inspect items before I bid I went to inspect item #4 before I bid and was turned away being told "you cannot come into warehouse & open a box to inspect" I'm not sure how that logic works out... just avoid Don't buy!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩