Business ProfileforA to Z Family Business LLC

Upon signing the contract, they gave us a schedule with a start date and installation date. We adjusted our schedules and planned with the countertop company accordingly for install. On the start date, they proceeded to take another deposit, and then told us the install was going to be delayed a week. The secretary was an extremely poor communicator and we already felt scammed that they were taking more money, pushing back the job and not communicating well. Completely unprofessional. We paid $4900 for a simple built in desk that consisted of two stock cabinets & two custom built drawers. We asked if they could paint it, to which they said yes, so we had them paint it and put the drawer pulls on. The work was Absolutely horrendous. Crooked handles, sloppy, uneven woodwork & an atrocious paint job. After voicing how unhappy we were, we asked that the owner Derek come back out to assess the situation and provide a solution. they sent the same guy out to address the issues, he fixed the crooked handles and Drawers, but left some uneven pieces & put the drawer handles way too high to overcompensate for their mistake, without asking if that's how we wanted it. He attempted to repaint, and unfortunately, the entire piece is absolutely ruined & we paid $4900 for an eyesore that may be unsalvageable. It is to the point where we need to hire someone else to fix their work or rip it put, because they are incapable of doing is correctly or fixing it. We are extremely dissatisfied and left with a headache and more money out of pocket to fix this problem. After voicing are concerns a 2nd time and sending the pictures, The owners response was that he as in & out of appointments all day but would be happy that chat. I'm sorry, as the owner, you should be embarrassed of this work, apologetic & make it a priority to address the situation. The lack of customer service is unacceptable for the work produced & the money paid.

Thank you so much for the feedback, we truly appreciate you taking the time to write this and let us know how we did. We take this feedback seriously and will implement changes in the future in our company to ensure that this never happens again. Thank you, Derek