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          K.D.Landis, Inc. has 1 locations, listed below.

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            Business ProfileK.D.Landis, Inc.

            Plumber

            Contact Information

            3135A Wentling Schoolhouse Rd

            E Greenville, PA 18041-2314

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            Visit Website
            (610) 702-2054

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Plumbing, Heating and Air-Conditioning. Sales and Service

            Business Details

            Location of This Business
            3135A Wentling Schoolhouse Rd, E Greenville, PA 18041-2314
            BBB File Opened:
            9/7/2004
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Business Incorporated:
            1/20/1995
            Type of Entity:
            Corporation
            Business Management
            • Mr. Kevin Landis, President
            Contact Information

            Principal

            • Mr. Kevin Landis, President
            Additional Contact Information

            Fax Numbers

            • (610) 702-2374
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            08/29/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Contacted K.D. Landis because was having an issue with my ac not cooling. Contacted them because my compressor was purchased through them and (supposedly) was under warranty. On July 8th a tech came out and I told him the fan in back not moving. He inspected and advsd compressor was down. He was here about 30 min; Im chrdg 155.75. Carol L***** and she advisd me that 89.00 an hour flat rate! On Jly 11, he came/ with trainee with generator the bill says 3 hour 75 min to put in compress... he was he 2.5 hr. Im charged 333.75 for tech and for the shadowing trainee (who just watched) im charged $50 an hour 187.50. So called on jly 13th bcse air still not working. Told me the capacitor was down and he was here 40 min tops. but Im billed 111.25 for tech; trainee 62.50 (again just observing). When called for clarification on bill...Carol advised that im being charged from time tech leaves K.D. Landis until they get to my house and then for the time spent for service. and time it takes them to return to the comp. She says im charged for their travel 30 min up and 30 min back to the comp. I advised her that I was not aware that I would be paying for 2 people...one who is just training. In addition, I was not aware that u had to pay for travel. I'ved called around and no other comp charges the customer for the techs travel to and from the customers residence. My total bill was 850.75. It seems to me like they are trying to recoup money for the condensor that was under warranty. Im disputing the cost associated with the 1 hour of travel for each visit. Im also disputing paying for the trainee. This is unfair and this is not the way to do business with customers. When I expressed this to Carol and she says "Im not going to keep going back and forth with you about this".
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Cynthia S

            07/23/2022

            Absolute horrible experience. The reason I went with this company is because they installed my Compressor when I purchased my house, so it was supposedly under warranty. At least that is what I thought. Until I had them come out and service my unit because I had no cold air coming out in the house. So I contacted K.D. Landis, I was advised by C**** Landis that the charge was going to be an $89 flat rate fee per hour. The first time the tech came out on July 8th he was at my house a total of approx an hour...give or take 1 hour and a 1/2. On July 11th he came out, I received no notification that he was coming out that day and was notified when they were already at the house. But okay, no problem I was home. This time the tech came with another guy. (To my surprise which I find out after I get my bill; this 2nd person is a guy in training and turns out I'm being billed for him as well!!!???) So on this particular day the tech and his trainee were at my house approx 4 hours! So Im charged 333.75 for the tech...okay with that. But then Im being charged 187.50 for the trainee? Was never given an option on this...nor explained to that I would be charged for the trainee. They came again on July 13th and Im billed $111.25 for the tech but once again billed $62.50 for the trainee. So to get to the point. When I get a bill for 1237.39....Im floored. I call K.D. Landis and once again speak to C**** and Im being advised that they are charging me from the time the tech leaves their building to the time they get to my house, charged for labor for the service as well and being charged more money because of the trainee. I tell her this is not fair and all I get in response is that she is not going to keep going back and forth with me; and that all companies bill this way from time they leave their building to time they get to the customer etc. So in essence, it just seems to me like they are trying to recoup the warranteed compressor!!! I need a refund of the excess charges.

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