ComplaintsforGrove City Ford

• Initial Complaint

  04/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a car from Grove city ford with the extended warranty, now our engine has lost a cylinder it has no compression in number two cylinder and grove city ford wants to charge around $3800 to diagnose it further this dealership does not stand behind the warranty they sell.

  Business response

  04/27/2023

  Grove City Ford has spoken to the extended service contract company after the vehicle was inspected by one of the inspectors.  The finding at this point are that the vehicle has a burnt value, that is not covered under the service contract.  In addition, the vehicle has only one oil change in over 24,000 miles listed on carfax which was done out our dealership.  We are more than happy to assist the client in a more complete diagnosis, but we will not do the diagnosis for free.  If the client would like to discuss, he is welcome to contact our General Manager Dan D*** to go through options.  

  Customer response

  04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards, I have done oils changes in the car personally so there isn’t a way that I’m aware for it to show on car fox I have proof on Facebook that this company has cheated other people out of thousands of dollars and it has to come to a stop ! 
  
  *********** ********

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ever since we bought a 2017 Hyundai Santa Fe from Grove city Ford it has been using large quantities of oil. We bought every extended warranty they offered, but when we took it in to have them look at it they said they can do an oil change but won’t be able to see why it’s using so much oil, that we would have to take it to the Hyundai dealership for that. I contacted Hyundai they said it would be close to $1200 for them to look at it to see what’s going on. I want grove city ford to pay to have a brand new motor put into our car since they are refusing to repair or fix the problem.

  Business response

  11/23/2022

  In order for us to properly assess the situation we would need to see the diagnosis or estimate directly from Hyundai in writing to move forward with the complaint.

  Customer response

  11/29/2022

  I do not feel that I should have to pay for the diagnostics out of pocket when we purchased an extended warranty and was lied to about the factory warranty, which does not come with it!

  Business response

  11/30/2022

  In order for us to see what the issue is with the customers car we need to see, or perform, an actual diagnosis with a technician. We are more than willing to handle the diagnosis in our service department at Grove City for free of charge to see what the issue is and will need a Good Will form signed from the customer because we are doing this at no cost to the customer. From there we can help determine what does or does not need to be done to service the car. Without a proper diagnosis there is no way to move forward. The customer is able to call us at any time at ###-###-#### and speak with our Service Manager to schedule a time to have his vehicle diagnosed.

  Customer response

  12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is a reply to what the grove city ford replied.
  I have asked them prior to my complaint about the diagnostic and they told me that I have to take it to a Hyundai dealer that they cannot work on them.

  
  Regards,
  
  *********** ********

  Customer response

  12/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  If the business will do the diagnostics free of charge and do it correctly I will let them

  
  Regards,
  
  *********** ********

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 Jeep Patriot on 5/9/22 with a 3 month/3000 mile warranty. Within 100 miles it started overheating. The 1st time I took it back to the dealer, they replaced a few parts that had no affect on the overheating issue. I took it back 2 more times, each time they said they couldn't duplicate my issue, even though the third time I took it back I showed the service advisor and 2 top technicians pictures and videos of it overheating and showed them a steady stream of bubbles in the coolant tank indicating the head gasket leaking compression into the cooling system. At that time the one technician agreed that it was a head gasket leaking and I was told to leave it for them to check it better. The next day the service advisor called me and said they couldn't verify what the technician said and that "they were not equipped to work on a Jeep for this kind of thing" and they were sending it to a Jeep dealer to have them check and fix it. The Jeep was at that dealer for the last 4 weeks of my warranty, in that time it was only driven 28 miles and there is no indication on their repair order that they ever checked it for overheating. At that time it was returned to GC Ford where I picked it up, I drove the Jeep 6 miles to my house and it was overheating when I got home. At this point I turned the matter over to the PA.Attorney General, they contacted GC Ford and GC Ford still refused to do anything about the matter.

  Business response

  11/07/2022

  To whom it may concern,

  The stated customer, *****, bought the 2014 Jeep Patriot with a 3 month 3,000 mile warranty that was free of charge to him. We diagnosed his jeep multiple times and were not able to duplicate the issue. We then sent it to ************* ****** and they were also not able to duplicate the issue stated by the customer. 

  
  The first time he brought the vehicle in we replaced the thermostat at no charge to the customer then we found a leak in the hose and replaced that as well. The overheating with the "bubbles" we were not able to duplicate. The customer stated that it only happens on long trips and on highways. We then sent it to a Jeep dealer (************* ******) who also could not duplicate that issue but did find spark plugs that needed replacing. We did both at no charge to the customer. Before we sent the vehicle to the Jeep dealer I did tell the customer in the showroom he was inside his warranty and we could diagnose and attempt to fix it but the customer said no because we didn't know what we were doing and wanted us to purchase the vehicle back. I said that was not an option.
  The repair orders from both our dealership and ************ ****** are attached.

  
  Please let me know if you need anything further,
  

  Dan D*** 
  General Manager
  ###-###-####
  
  
  

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  It is beyond my understanding how a business can advertise a warranty, then refuse to honor that warranty when they have been shown undisputable proof of a problem that has existed since the purchase and even prior to the purchase, without any repercussions or consequences for their actions!

  I spent 40 years in this industry as a mechanic, machinist, engine builder and a business operator, this the most crooked business I have ever encountered.....
  Regards,
  
  ***** *******

• Initial Complaint

  07/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a 2014 Jeep Patriot from GC Ford on 4-4-22 The vehicle has mechanical issues the dealership did NOT disclose, and will not attempt to get it fixed, I'm on a tight budget, and cannot afford to get the vehicle to a garage for diagnostics. There were also issues with a "bait and switch" on the warranty, it was supposed to be 10 Year, 100,000 Mile but when doing paperwork, they switched it to 3 month / 3,000 mile--- they have fixed this, after numerous contact

  Business response

  07/19/2022

  This customer was in twice for his "issue" with his Jeep. The window did in fact say 10/10 warranty and when he checked out our finance director followed the process and signed him out as to what was on the buyers guide in the deal jacket with the 3 month / 3,000 mile warranty.. We did make an exception and he has a current 10 year / 100,000 mile coverage right now.
  
  As for the issue… one of our technicians worked on this and could not duplicate the issue at all for the customer. The technician drove the vehicle and finally got it to do what the customer explained, which was a minor shift. Almost like a hiccup. Very minor. The technician said there is zero remedy for that and it could happen in any vehicle. It could be the shift point or it could be how the vehicle is being driven. Nothing major dealing with the transmission or engine. They came back and I, myself, went with both on a test drive and on our way back from about a 3 mile trip I did feel it. Ever so subtle. I then told the customer I did feel what they were saying but found it hard to believe that this was the reason for their complaint. They then said they wanted out of the car and we tried getting them financed on something else and had zero approvals due to credit. Tried Dignify but they did not qualify. If they want a second opinion they can go elsewhere but we diagnosed and found zero issues. 
  

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