Business ProfileforS. J Kowalski Inc.

I purchased a ********** MultiZone Hyper Heat AC/Heat system, through S.J. Kowalski Inc, installed March 2021. This company is listed as a Diamond Elite contractor status on the ********** website. The sale and installation of this unit went well..however, I noticed that the system began to malfunction approximately 10 months into service. I contacted Kowalski on 2/21/22 to notify them of the issue and plan for the 1 year service. The system is still inoperable to this day as the company has been unable to fix the issue. This system cost me approximately $20,000 and is financed for 3 years through ***** *****. I have been patient and continued to make payments in Feb, March and April (and soon to be May) of $540 each month. totaling $2,160, even though the unit is broken. I have made numerous phone calls to Kowalski plumbing and I have also called **********. I called ********** on 11 April, they pointed toward Kowalski and the supplier. The numerous calls to Kowalski( phone calls : 2/21/22, 2/22, 3/21, 4/1, 4/14) had them tell me they were waiting on the supplier. They tell me that their supplier is **** *******. As a consumer, I feel it is not my place to now also be calling the supplier so that is why I am filing this complaint. I should not be paying for this system while it is inoperable. I informed both ********** and S.J Kowalski that I need this money to purchase oil since my furnace is now my only heat source and that I will need to purchase fans and other air conditioning shortly. At this point, I am regretting this purchase. Clearly, all parties involved are not capable to repair this system in a timely way. I am seeking to recover the money I paid while the system has been down and I believe the entire system should be replaced and warranty should be extended since this system hasn't even it made it one year since it failed. I could provide supporting documents of purchase and further details of the phone calls and repair visits. Thank you.