Business ProfileforThe Hershey Company

I purchased 2 packages of their pull and peel twizzlers from the local Market Basket. Upon opening them, I found the product to be physically damaged. They looked to be possibly chewed up by something. Also the items were pretty hard, these products normally have a soft texture. I then contacted Hershey's customer support. They did reply to me in a fairly reasonable amount of time. After explaining the situation, they offered to send me coupons to pay for what I had spent. I was satisfied with this , although to be honest at that point I was wondering why they didn't try to go above and beyond to satisfy the customer. I received mail from them about a week later, upon opening the letter, I found half of what they had said they were going to send. At this point I was starting to get upset. I then tried to contact their support department again about what had happened and they have been ignoring me. My final thoughts are this. They are a huge company, some products are bound to get damaged somewhere from their production to retail. That is understandable. But, in my experiences, as far as customer service goes, you go above and beyond for your customer. This most definitely did not happen. They did the bare minimum to satisfy me, and even then , they did not follow through with their promise. After not following through , they then chose to ignore my complaint. In the grand scheme of things , they are a huge company. They have enough customers, they don't mind losing a few along the way.