Customer ReviewsforGeoBlue

I badly injured my knee in ****** in mid-January. An ambulance took me to a nearby GeoBlue-approved hospital and, after an X-ray, emergency surgery was performed for a tibial plateau fracture. Several holds were placed on my credit card pending receiving payment guarantees from GeoBlue. Prior to surgery, I was informed by admin that GeoBlue had provided the guarantees that they would pay 100% of hospital and physician charges pursuant to my Trekker policy. The credit card holds were removed. After four nights in hospital, I was transported by ambulance to the airport and back home to **. In April 2024, nearly 3 months after my injury, I received an email from the hospital indicating that GeoBlue had not made ANY payment on my outstanding bills (which I'd never been given despite requesting) and that therefore they were charging more than $26,000USD on my credit card. GeoBlue even refused to pay the $750US charge for the ambulance company that transported me to the hospital. Additionally, I've been assessed a nearly $800USD "foreign transaction fee" by my card issuer. I immediately contacted GeoBlue and as of today, May 7, have spoken to or emailed GeoBlue at least a dozen times but never given any concrete information about my claims. Again and again, I was told they were still waiting for a response from the provider. I requested the matter be submitted to arbitration (which GeoBlue forces in a dispute) and they have ignored my multiple requests. I strongly believe that GeoBlue has not acted in good faith. According to my LA doctor, the stress, depression and anxiety GeoBlue has caused me has certainly impacted the healing of my leg. I am still unable to walk without pain after months of wheelchair, ****** and physical therapy. GeoBlue is licensed by ********** Blue Sheild. GeoBlue promotes their policies using their logos. Comments of others on the internet indicate that many GeoBlue policy holders have had similar nightmare experiences. Please help!

They tell me that they paid my claim to a hospital in ******,*******.They go as far as providing the date that they paid the claim and the ** number of the payment.The hospital in ****** claims that they have never received a payment of this claim.I hace called them numerous times and talked with various representatives and i have asked to please provide me a RECEIPT or some type of PAER WORK that shows the payment,TO NO AVAIL THEY DON'T EVEN WANT TO TALK ABOUT THAT,they are very happy to provide me with the payment date and id of the payment,that is as far sa they go.I contacted the hospital in ****** with their email and they didn't get far either,made a conference call (3 ways)with a customer service agent from ********************** travel Insurance,and agent from the Hospital and myself.the moment i disclose to the GEOBLUE travel insurance that was a conference call and that please i was autorizing to give them the the iformation on the payment and some type of document,THEY HANG UP THE PHONE.Now the claim was tranferred to a collection agency here in the US.I think these people are running a scam or a fraud os some type,since they are not acredited with the better business bureau,i am also following with a letter to my attorney general

Geoblue refused to reimburse my deposit made to a hospital in Bad Soden Germany when I was in the ER for a heart problem. After two months of phone calls and emails, they said “our claims department cannot reimburse a deposit/down payment” which is a violation of their own Certificate of Coverage. No wonder they are not BBB accredited. Avoid this company!

they still haven’t paid a claim I sent them in 2021, after repeatedly emailing me that they would. just unprofessional to the worst degree.

I purchased a travel health insurance policy and submitted a claim in September 2021. I did not receive a response until December 2021. It's January 2022 and I still have not had a resolution to my claim.