Business ProfileforGeoBlue

I badly injured my knee in ****** in mid-January. An ambulance took me to a nearby GeoBlue-approved hospital and, after an X-ray, emergency surgery was performed for a tibial plateau fracture. Several holds were placed on my credit card pending receiving payment guarantees from GeoBlue. Prior to surgery, I was informed by admin that GeoBlue had provided the guarantees that they would pay 100% of hospital and physician charges pursuant to my Trekker policy. The credit card holds were removed. After four nights in hospital, I was transported by ambulance to the airport and back home to **. In April 2024, nearly 3 months after my injury, I received an email from the hospital indicating that GeoBlue had not made ANY payment on my outstanding bills (which I'd never been given despite requesting) and that therefore they were charging more than $26,000USD on my credit card. GeoBlue even refused to pay the $750US charge for the ambulance company that transported me to the hospital. Additionally, I've been assessed a nearly $800USD "foreign transaction fee" by my card issuer. I immediately contacted GeoBlue and as of today, May 7, have spoken to or emailed GeoBlue at least a dozen times but never given any concrete information about my claims. Again and again, I was told they were still waiting for a response from the provider. I requested the matter be submitted to arbitration (which GeoBlue forces in a dispute) and they have ignored my multiple requests. I strongly believe that GeoBlue has not acted in good faith. According to my LA doctor, the stress, depression and anxiety GeoBlue has caused me has certainly impacted the healing of my leg. I am still unable to walk without pain after months of wheelchair, ****** and physical therapy. GeoBlue is licensed by ********** Blue Sheild. GeoBlue promotes their policies using their logos. Comments of others on the internet indicate that many GeoBlue policy holders have had similar nightmare experiences. Please help!