ComplaintsforMorgan Properties

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They sent me to collecting after sending them multiple emails and letters that I am disputing the 1207.05 move out statement balance they sent me saying that I owe them for them to fix up the small studio apartment for new tenants and it was all normal wear and tear after me living there for over 8 years with nothing ever being fixed or replaced correctly and issues caused by 5 water leak damages to walls and Ceilings and doors and the 8 year old rug. They lied about every issue then tried to come at me about my life that they know nothing about i am a hard working responsible adult and they are siding with the crazy neighbors that lived in the building I was in and overtop of it all soon as they hired new employees this is when they started on me and they weren't too happy that a good tenant like me was moving out because of them and how they judge others and then try to get you for money when they know the pandemic affected everyone its all lies and excuses to collect money form struggling hard working people. I would not be surprised if the maintence team damaged things after move out for spit to get money from me as they did a walk through before i moved out and there were no issues thay said you been here forever over 8 years these rugs need to be ripped up and walls and all painted and upgraded with everything else and that would not be my responsibility and i would get my security deposit back with no problem. They now sent me to collections for this now to mess my credit up when i am disputing these charges they cannot get over me in this and I am sure there are others that have the same issue that arent the type to fight and dispute and if everyone came together over this company maybe they would be able to keep good tenants and not punish them and judge them And make up all these charges to get something from us.

  Business response

  12/09/2021

  Good day, BBB
  

  *** ******* stated that "They sent me to collecting after sending them multiple emails and letters that I am disputing the 1207.05" This Collection Dept has not received any correspondence from her as shown in the screenshot from our email log. As per her Final Moveout statement she was instructed: "If you have any questions or dispute the above balance, you MUST send your inquiries to collections@morganproperties.com or via U.S. Mail.  DO NOT CONTACT ******************* Place regarding your final balance." This is because the Leasing Office does not handle {Past Residents} accounts. She was also advised that "Please be advised, if your balance is not paid in full by the above due date, Morgan Properties will forward your account balance to an outside collection agency who will be reporting to the three National Credit Bureaus." That due date was back on Tuesday, October 26, 2021. 

  *** ******* signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. That you were required to notify us of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements with reasonable promptness after receiving written notice from you. Only our employees, agents, or contractors may make repairs to the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense that you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing her Work Order Requests {Attached}, there were none regarding damages to these items charged. Also, per all applicable law, imposes on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act applicable laws (wear and tear) are described as "broom clean."
  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.
  Damage:  Holes,stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident or abuse of the premises, or equipment by the tenant, by a member of the tenants household or by a guest of the tenant.
  

  Attached is a color copy of the final inspection report with pictures to substantiate the claims for damages. All of your charges have been reviewed with the property manager. Morgan Properties stand by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & those applicable laws. *** ******* account has been forwarded to ****, an outside collection agency after her outstanding balance due date expired. This third-party debt collection agency has furnished her information on our behalf to ********, *******, and **********. She will have to contact them directly at ************** with any inquiries regarding your account or to make arrangements to satisfy your balance. As per the terms of your lease, your county regulations, and your state's applicable landlord-tenant laws.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  At ************ apartment homes. I was receiving rental assistance. I had to move out early due to financial issues. I told the manager I'm going leave but the rental assistance program will pay the rest of the month. She sent me an email saying okay when we get it we will apply the money. She lied to me. She took my deposit and charged everything too it. And then she kept the check from the rental assistance program. I would like my refund of my deposit. And for them to use that check for my rent.

  Business response

  12/07/2021

  The resident vacated on 11/5.  Her lease was to end on 11/29.  After move out, her final accounting was done.  Damage charges were taken from her security deposit.  The rental assistance check was received on 12/3 after her move out and mailed back to t he agency because the resident no longer occupied the home. 

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1) Our dishwasher was installed one year ago. The "solenoid" literally burnt (smelled like burning rubber), and it wouldn't cycle through nor drain. Water leaked onto the floor. After the solenoid was replaced 10 days later, the DW still wouldn't cycle, but it was as if maintenance didn't believe me. It leaked again on 12/2/21. Maintenance came by and drained the DW and take note of the serial number to order a timer, but it again smells of burning rubber. I want a new dishwasher that is not the cheapest version that fell off the back of a truck. 2) A circuit in the kitchen flips every time I use my hand mixer. I never had any problems until Night Owl Contracting "renovated" the kitchen. The maintenance man told me it was my hand mixer causing the circuit to flip. I bought a new mixer, and it flipped it too. It's the circuit, not my mixer. I want it fixed. No one wants an electrical fire. 3) We have had water leaks from the bathroom ceiling for literally a year and a half. WE HAVE BLACK MOLD IN/ON OUR BATHROOM CEILING and have been told numerous times it would be fixed. Water drips from five different places—above the tub, immediately next to the (electrical) fan, over the toilet, inside the wall adjacent the bathroom door jamb (water pooled out onto the floor next to the jamb) and in the wall behind the mirror. The neighbors have overflowed the tub or toilet and/or have ran water outside of the shower several times, but that doesn't explain the five different drip points. We suspect a leaking pipe. I want the ceiling sheetrock taken down and the pipes inspected for leaks. I WANT THE MOLD REMEDIATED. That's an absolute must. I refuse to continue to let this go. We've been breathing in this mold for 1.5 years. I want this work done when it is convenient for me. I work from home at least two days a week.

  Business response

  12/20/2021

  ************ Apartments has repaired the dishwasher, change the receptacle and has resolved the issue on the bathroom ceiling.  We are sorry for any inconvenience this may have caused. Thank you for your patience.

  Customer response

  12/22/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The dishwasher is now working, and we appreciate the repair after it being out of service for the better part of five weeks.
  
  The bathroom ceiling is mid-repair and incomplete. I have been told that the work will be finished on 12/28/2021, and I need that timeline adhered to or to be given advanced notice due to having to secure my cats.
  
  I am unaware of any repair made to the kitchen outlet, as maintenance doesn't leave any written record of completed work, and no one has worked on the outlet when I have been home on weekdays.
  
  I await your response. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My name is ****** ******* phone number ###-###-#### I lived with mice and roaches for 2 years the building in ** **** ******** ** Reisterstown, MD is infested with mice and roaches, I was bitten by a mouse and company did nothing about it, complaint was place to Baltimore County Housing , case# *** take in by inspector *****, situation never resolve. I have a heart condition (Congestive heart failure,Cardiomyopathy and Asthma ) I've been very ill living with such infested building. When I request transfer they charged me for damages in apartment cause by water damage done by maintenance when they replaced AC unit.

  Business response

  12/06/2021

  Hello,

  This matter with ****** ******* was resolved.  The resident had disputed the $487.45 carpet damages that were on her previous apartments ledger.  Management provided the resident with the paperwork from an independent contractor who inspected the carpet and determined that there was pet urine in the carpet that is not visible on the pictures but was present.  The resident admitted to having a pet visit the home from time to time. Management advised the resident that a pet was not on the lease.  The carpet charge was removed from a customer service standpoint as all issues have or are in progress of being addressed at this time.  Thank you.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Nov 12, 2021, I got approved for a 1 bedroom 1 bath apartment at their **** ****** Apartment Homes, Richton Park, IL . They sent me a 'welcome letter' in stated important information regarding new apartment home, lease, move in date and charges to be paid in full with a credit card or certified check or money order made payable to **** ***** by the move-in date. One of the charges was a Reservation FEE Or Reservation Deposit OR Administrative Fee: $150.00. Two days later, on November 4, 2021, **** ****** sent me another 'welcome letter' in which they had the Reservation FEE Or Reservation Deposit OR Administrative Fee at $299.00. at the time the letter was emailed to me, they had proceed to charge my credit card of the $299.00 deposit without my consent. I received an email acknowledging receipt of the payment, later that afternoon. I called their office to inquire about the charge and they told me it was money meant to hold the spot as I prepare to complete and provide to the leasing office with documents about all the items listed in the welcome letter on or before my move-in date. A week and half later, I called **** ****** to cancel the approval and request for my deposit. They immediately canceled but told me that they would reach out to me about my deposit. 1 1/2 weeks passed with no return call. On Friday, Nov 26, 2021, I contacted them regarding the security deposit refund. Manager told me that they would not refund it because I cancelled after 72 hour. I mentioned to her that there was no mention of such a policy or clause in the welcome letters they sent to me when I got approved. The manager said she was going to call the regional office for answers. I called again on Monday Nov 29 about my refund. Manager says they are not going to refund the deposit. I need my deposit refunded because I believe that it mine. Please help.

  Business response

  12/15/2021

  December 15, 2021

  Better Business Bureau
  1880 John F. Kennedy Blvd., Suite 1330
  Philadelphia, PA 19103
  BBB Complaint ID: 16193274
  
  Thank you for bringing to our attention this concern by recent applicant, **** *******. Please note, after receiving her complaint, I immediately researched this matter and then contacted the appropriate parties. Unfortunately, her resolution of a full refund is not possible.

  After researching these complaints, I do see that *** ******* did apply for an apartment at our community, **** ****** Apartments, on October 29th, 2021. Her application was officially approved on November 4th, 2021. *** ******* did not contact the Leasing Office to cancel this application until Novemeber 17th, 2021, 13 days after her approval.

  *** *******, as well as all other applicants, are required to agree to the application stipulations as listed below. I have provided a screenshot as an attachment, as well. This page clearly outlines the process, stating that once an application is approved, we will charge the reservation deposit to hold the preferred unit. In the event of a cancelation of this application, past 72 hours, the $299 deposit is no longer refundable. Again, the only way to process this application was for the applicant to click ‘agree’ to these conditions. This information was given to the applicant verbally, as well.

  While it is unfortunate that *** ******* decided to no longer take her apartment home at **** ******, she was fully informed of the application process, and we are not able to make any refunds to her at this time. I am sorry that she is unhappy with her current experience, but we will continue to be available to her for any future concerns or questions, as always. 

  I thank you for your assistance in this matter.
  
  Sincerely,
  
  Kelli C****
  Regional Property Manager
  Morgan Properties

• Initial Complaint

  11/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a new renter who only been on the property for 2 months . They never fixed issues that was marked on my checklist . I have a on going water leak in my bathroom which is costing my water bill to be very high . I been contacting the rental office everyday for the last three weeks . Me and my family love our new place and the location is amazing . My husband works only 10 minutes away and my children schools is 15 minutes away. However , the management and Maintenance is not so great here . I ran into a recent employee who said she relocated properties and out of all Morgan properties she said that this office is the worst !!! She said they lack empathy and don’t care about their residents . I love alexus , shayna and Amy they always trying to help . But , I rarely get things resolved. I don’t like to file complaints but I’m left with no options . I need help and wish we had better management who answer in timely a manner. I sign a 10 months and was planning on signing another but if I can’t save money I probably going to realocate. I hate to leave because I love it here . I just wish that management would be considerate and honest with me as a tenant . I don’t want to create any problems . I just would my unit to be in proper condition for me and my family . I pay atleast 2,000 a month and this is unacceptable . Also , they guy Tim never follow through with anything . Amy , Alexus and Shayna I always helpful . I don’t understand why issues are not being fixed . Please help me because I want to stay at the community for location reasons until I become a home owner . The first night we moved in there was no a/c after they promise to fix it before I moved in . I tried other avenues before filing this report but have been unsuccessful. I am running out of options.

  Business response

  12/07/2021

  Good afternoon *** ******, 
  
  It was a pleasure to speak with you today, and I appreciate your feedback. The onsite management team will replace the bedroom door (no cost), treat your home weekly for pests by the extermination company, notify the security company of your concerns related to loitering and smoking in the common areas and place a repair request for the building washers. 
  
  We value your residency, and I hope you intend to renew your lease for another term. Our goal is to ensure all residents live in a healthy, happy environment. If you should require assistance in the future, don't hesitate to contact Amy directly at (301) 894-2100 or via email at Hensoncreekmgr@morganproperties.com. 
  
  Again, it was a pleasure!
  
  Sincerely, 

  Lynette B*****

  Regional Manager

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am looking to break my lease contract with Morgan Properties without penalty to myself. I signed the initial lease agreement on 9/29/21 and moved in on 11/1/21. On 11/19/21 I awoke to a pool of water on my kitchen floor. The source of the leak is coming from the ceiling light fixture. Under the maintenance section of the website plumbing and electrical issues are listed as an emergency. I called the maintenance number as listed on the website and left a message. I also submitted a work request #******* at 0626 with attached pictures. I called 2 more times after hearing nothing back aside from an email stating the request was recieved and would be addressed. I spoke with an employee in the leasing office in the afternoon and was told "someone would be out right away to address the issue." I have continued to hear nothing. I chose to submit a second maintenance request #******* with attached pictures on 11/21/21 and then a third request #******* with attached pictures today 11/22/21 as I have still not recieved any word as to when this issue will be fixed. The ceiling light continues to leak and I have had to dump a large bowl multiple times to avoid water damage to my floor and property in the kitchen. A tenant that lives on the floor below me shared with me that he had a similar issue last year in which his ceiling had collapsed because Morgan Properties had waited so long to address this issue. Along with this problem, I have submitted 2 other maintenance requests on 11/17/21 for the following: #******* the fridge seal being broken and leaking cold air continuously and #******* for the bathroom sink being clogged and not draining properly. No one from the maintenance team has addressed any of these issues or reached out to notify me when they may be fixed. The lease states that it cannot be broken early under any terms however as this is not only an inconvenience but also a safety issue with an electrical component, I am looking to end this lease early.

  Business response

  12/01/2021

  Kathleen J***s (Property Manager) and ******* *******(Resident) came to a mutual agreement on the 22nd. ******* will be released from her lease on 12/2 with no penalty. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩