We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Split Rock Resort & Conference Center has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Split Rock Resort & Conference Center

              428 Moseywood Rd Lake Harmony, PA 18624-7009

            • Split Rock Resort & Conference Center

              PO Box 567 Lake Harmony, PA 18624-0567

            • Split Rock Resort & Conference Center

              PO Box 9 Mountain Laurel Resort White Haven, PA 18661-0009

            • Split Rock Resort & Conference Center

              PO Box 672 Dingmans Ferry, PA 18328-0672

            • Split Rock Resort & Conference Center

              PO Box 547C Split Rock Resort Lake Harmony, PA 18624-0820

            Business ProfileSplit Rock Resort & Conference Center

            Resort
            Multi Location Business

            Contact Information

            428 Moseywood Rd

            Lake Harmony, PA 18624-7009

            Get Directions
            Visit Website
            (570) 722-9111

            Customer Reviews

            1/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            50 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Split Rock Resort & Conference Center has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Split Rock Resort & Conference Center

                428 Moseywood Rd Lake Harmony, PA 18624-7009

              • Split Rock Resort & Conference Center

                PO Box 567 Lake Harmony, PA 18624-0567

              • Split Rock Resort & Conference Center

                PO Box 9 Mountain Laurel Resort White Haven, PA 18661-0009

              • Split Rock Resort & Conference Center

                PO Box 672 Dingmans Ferry, PA 18328-0672

              • Split Rock Resort & Conference Center

                PO Box 547C Split Rock Resort Lake Harmony, PA 18624-0820

              Location of This Business
              428 Moseywood Rd, Lake Harmony, PA 18624-7009
              BBB File Opened:
              6/11/1998
              Years in Business:
              43
              Business Started:
              1/1/1981
              Business Started Locally:
              1/1/1981
              Alternate Business Name
              • International Resort Properties Ltd
              • Mountain Laurel Resort & Spa
              • Carraige House time shares at Pocono Manor
              • Carriage House At Pocono Manor
              • Mt Laurel Resort & Spa
              Business Management
              • Ms. Cathy Smitreski, Company Contact
              • Mr. David London, Vice President
              • Ms. Rachel Fulton, Sales Manager
              • Mr. W Jack Kalins, President
              • Mr. Edward J. Peterson, General Manager
              Contact Information

              Principal

              • Mr. David London, Vice President
              • Mr. W Jack Kalins, President

              Customer Contact

              • Ms. Cathy Smitreski, Company Contact
              • Ms. Rachel Fulton, Sales Manager
              • Mr. W Jack Kalins, President
              • Mr. Edward J. Peterson, General Manager
              Additional Contact Information

              Fax Numbers

              • (570) 443-9741
                Other Fax
              • (570) 722-1922
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              50 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/24/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              We own a timeshare with *** ***, but for many serious reasons we have decided that we no longer want to be part of the vacation club. We sent our request for termination and transfer of ownership back to them, but they have been unhelpful or completely ignored us ever since. Every message we sent is either met with silence or just a complete lack of empathy or professionalism. The maintenance fees are too expensive for the lack of maintenance at their resorts, and we have no incentive to keep our ownership when regular guests get better accommodations. The fees have increased about 10% yearly while stating in the contract that it wouldn't be over 7.5% (which is already a crazy high increase when you realize as I said before, there is a complete lack of maintenance at the resorts!!) We would like to again formally request that *** *** Vacation Club terminate our contract and transfer the property back to them as soon as possible. We hope that they can help us in this matter so we can move on from dealing with this company. Its been far more stressful than need be.
              Read 49 More Complaints

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Manaleek M

              09/05/2024

              Over the Labor Day weekend while visiting Split ********************************* with my family the resort was not to bad outside of a few mishaps and the staff. Theres plenty to do on the property for the kids and options for adults to entertain their self. As for the staff not so friendly. During checkin we dealt with a guy name ***** and a woman name ****. If you check in and work with her she is amazing(****). ***** on the other hand very nasty personality and very nonchalant when it came down to attending to me and my family and our needs. It was As if he was racist towards black people, an even homophobic due to the treatment I received especially with me being a Black Gay Male. Outside of ***** treating certain guest as if they are unwanted the hotel overall was a pleasure stay. While in our room we was missing a remote but outside of that Ill give it a 8/10 hotel wise. Staff 5/10 I do want to give a special thanks to *********************
              Read 15 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.