Business ProfileforSmartPay Rentals, LLC

This business has very dishonorable practices. Tried to impose a monthly fee for not having a credit card permanently on file.Called for a pay off after they received my payment. Was given one and told it would be less the next day because of a discount they would give for pay off and to call then. When I called I was given a different pay off, one for over a hundred dollars more. Then, I received that pay off via email and it was even more. When I called to pay it off, they added ANOTHER fee and now the payoff is almost THREE hundred dollars more. I will NEVER purchase, or recommend purchasing, from ****** Barns or ANY business who uses this payment portal. They are scammers imho.

In response to the monthly fee. It is not a monthly fee, it is a 2.75% surcharge fee that stems from the credit card companies each time a credit card payment is made. Our customers can avoid this fee by either signing up for autopay or mailing their payment in. ******************** chose to mail her payments in, so she wouldn't incur the surcharge fee. As for the payoff, this customer's due date is the 8th of each month, therefore her *** (early payoff) expires the 7th of each month. ******************** called in on 8/7, the day her current *** expired. She had prepaid rent on the account, which made her *** even lower. On 8/8, when her rent became due again, she did not make an additional payment, therefore her rent pulled from the prepaid rent. Since there was less prepaid rent on the account, the *** increased. Please note, when she called in on 8/7 on a recorded line, she was advised the *** would re-calculate on 8/8. When she called in on 8/8, the *** did increase, as previously written. She became upset. The representative tried to explain why it increased, she cut the representative off, saying they made no sense and refused to let the representative explain it, became accusatory, not wanting to go over it to help her understand and hung up. She called back the same day to make the payment, she was advised again that there would be a 2.75% surcharge fee for using a credit card. She had plenty of time to mail in her payment, as her new current *** did not expire until 9/7. She responded to the rep that she didn't trust us for the mail to get here in time, and chose to move forward with making her payment with a credit card. Her *** was $6121.37 and with the 2.75% surcharge of $168.34 came to $6,121.37. It was not an additional $300. ******************** has been mailing her payments in for months. She could have mailed in her *** payment to avoid the surcharge, however, she was adamant on paying with a card.Again, please note this was also on a recorded line.