Business ProfileforThe Jewelry Club

The BBB investigated this company due to the number and type of complaints filed against it by consumers. The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites. The BBB also reviewed docket listings in Union County courts to determine if there have been lawsuits filed against, none were found.
Consumers allege that items ordered were not delivered in a timely fashion. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time. Some consumers stated they have waited months then requested a refund which they did not receive. Many consumers stated they were offered more jewelry added to their order or a partial refund. 
Consumers allege they were being charged membership/monthly subscription fees on their credit card that they never agreed to. Consumers stated they had no knowledge of being signed up for any subscriptions. 
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If you can't ship within the promised time (or within 30 days if you made no promise) you must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly. 
BBB brought these allegations to the business and the business responded explaining the delay is due to the newest multiple outbreaks of Covid in China. These delays were completely out of the ordinary of their usual business practices. This has heavily affected their supply chain. With the uncertainty of Covid there was no way to give exact time estimates to consumers. Business stated they offered additional items free to compensate for the delays also some were offered a partial refund along with the order. 
Business has stated they have already implemented systems and processes to reduce the likelihood of this happening again. These changes include ordering additional stock and placing stock orders in advance to account for unpredictable circumstances. 
Business stated they do carry a line of products that is for VIP members only. When a customer is checking out they must check a box joining the VIP program if they are making a purchase from this line. The check box fully explains the terms of order and how it enrolls them in the VIP program, the frequency and amount being charged along with the information on how to cancel. The checkbox is unticked by default so the consumer must click to make a VIP purchase before entering any credit card information. 
 BBB will continue monitoring the business.