ComplaintsforWawa Inc.
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Wawa on 33south 16st denies the use of Snap benefits in its store due to the amount of homeless people outside the store but the option of ebt food stamp is there on the keypad they just tell you can’t use it which is wrong they need better security however I had to pay cashInitial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
twice at the point of transaction, I told the gas attendant to pump $40 of premium gas [91 octane as per factory specifications for the automobile]. The inattentive Wawa employee pumped $40 of regular gas [87 octane]. This was brought to the attention of Wawa Customer Service [see attachment]; during several conversations, it was pointed out that there was serious degradation of the car's performance in heavy traffic situations that required quick acceleration, all due to the gas recently pumped. on or about 8/8/23, Wawa made a verbal commitment to make good on the transaction by stating "that the next time you go to the pump, ask for ******** and we'll pump $40/premium gas at no cost to you". on 8/20/23, I returned to the gas station and became aware of the "lip service" of the promise to make good on the transaction of 8/8/23. I was sorely disappointed and quietly left the gas station. a nearby gas station took care of my refueling needs. I was unable to reverse the transaction charge on my credit card for the 8/8/23 visit. Fortunately, the auto is now running well, having a tank full of 93 octane gas.Initial Complaint
08/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I work a job at a gas station 3-11pm I go in to Wawa for my dinner and drinks after work I also have to relieve myself in a restroom. But alas I cannot because the general manager of the fort pierce Wawa on us1 in fort pierce Florida has closed the bathrooms every night between 12-5am. I am so beyon furious when I cannot go to the bathroom in the store I spend my money in ever single night I am sick and tired of having to go to other stores to use other bathrooms when there is one available in their store but it’s closed for cleaning when its not in all reality is is closed because of laziness. I would like to buy my food gas and use the bathroom all in one place please please help me Fix this issues.Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 07/06/2023, an order for several packages of WaWa coffee was placed via on-line transaction, through the WaWa consumer website. The total of this purchase was $328.77, for 30, 12 oz. packages of Coffee. The (30) units of coffee was received in total a few days later. Upon further observation, it was noticed that the expiration dates on the fore-mentioned coffee were all due to expire within the next 2 months of date of receipt. I contacted WaWa on 3 separate occasions to request a refund, due to the short expiration dates and timeline from date of receipt. They told me that they were not able to replace the order with longer expiration dated merchandise, and told me that there were no refunds on coffee. The issue is that they sent me short-dated coffee, with expiration dates outside of the usual expected use of consumption - and are not willing to find a resolution or provide me with a refund of a product that can not be used within the timeframe of the expiration date. They have refused to offer any consolation with regard to replacement (with a longer exp. date) or a full refund of the products that were delivered. In the past, when I have purchased products like coffee, I was sent product that had expiration dates of more than 90 days. I am uncertain as to the reason why WaWa does not have the ability to offer a longer expiration date (90 Days from date of receipt) or simply refund me the total of $328.77. I am seeking a resolution to this issue. I will gladly send back the unopened merchandise for a refund. Best Regards, ********** *************** Email: ********************** Phone: ************Business response
09/12/2023
September 7, 2023
Dear *** *******:
Reference is made to the Complaint referenced above regarding the Consumer’s on-line order with Wawa for packages of coffee (the “Order”). The Consumer alleges that the expiration dates of the coffee were within two months of the date the Consumer received the Order. The Consumer requested a refund for the Order.
Wawa takes all complaints very seriously. In this circumstance, the Consumer was in touch with Wawa’s Contact Center on four separate occasions regarding the Order and Complaint. No refund was issued to the Consumer for this Order.
This particular Order included the below types of coffee with the coordinating expiration dates.
The Order was shipped on July 6, 2023.
Product Quantity Expiration Date
Hazelnut 1 – 4pk 12 oz. Ground 10/30/2023
Decaf 6 – 12 oz. Ground 09/19/2023
Columbian 3 – 4pk 12 oz. Ground 10/02/2023
Regular 3 – 4pk. 12 oz. Ground 11/13/2023Wawa’s terms on Wawa’s online store (wawa.com), as shown below, note that coffee cannot be returned and is shipped with a minimum 60 day expiration date from the date of shipping. Per the above Order details, all coffee shipped to this Consumer had an expiration date in excess of 60 days from the date of shipping.
Please feel free to reach out to me if you would like to discuss this matter in more detail.
Very Truly Yours,
Associate General Counsel and Assistant Secretary
Initial Complaint
07/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Well, my complaint is on the management team at this Wawa on *********** **** Wilmington, DE ***** I’m a patriot that comes in there every day and spend money for lunch when I’m at work it’s a friendly environment, so I’m friendly when I come in there but I’ve been been told I’ve been threatened twice by two different managers that if I don’t stop talking to their employees, I will be banned from the store. I know for a fact I’m not the only customer that comes into your place of business and has friendly conversation with the employees and wawa employees having friendly conversation with the patriots that come in there Wawa i’ve been coming inside the store and purchasing items for over a year since I’ve been at my job. I have never been disrespectful to anyone inside the store and I feel as though as a person that comes in there and spend the money I should not be threatened by management that I’m being friendly, or having a conversation with an employee, I hope you can resolve the situation because it definitely needs to be addressed and I’m never alone when I come inside the store I have other employees that work with me they come in there also that have witness your management threatening, threatening to ban me from the store. I don’t appreciate it. It makes me feel uncomfortable, and I think it needs to be addressed immediately.Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The offer was to buy a hoagie and a ***** **** product and get a free 20 oz. Pepsi. By the time I got home and looked I noticed I was charged for the *****. I have written to WAWA twice previously and received no reply. I want the $2.39 back that I had to pay because I did not get the free 20 oz ***** free as stated in the offer. I still have the receipt but I do not have the ability to upload it. Thank you!Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a faithful member of the Wawa rewards program. I eat lunch at wawa about 3 times a week. Recently wawa loaded a coupon for $2 off a chicken sandwich. I tried to use the App to take advantage of this coupon and was not really able to. Then at the end of the transaction I asked the cashier to please scan my rewards card so that I could get credit for the points. I was pretty much told no. The video will clearly show me pulling out my rewards card and not being able to have it scanned. This is most disheartening. Why have coupons that cannot be used. And more importantly, why not honor the rewards program. I sent an email to the customer service at Wawa and was basically ignored (standard no-response email stating they would look into it....which they obviously didn't).Initial Complaint
06/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered pickup was told ready at 12:44 pm thirty minutes after I was still waiting, phone number no answer and no apparent cancel option or help chat within the app outside of a generic form that kept crashing outside of the obvious credit back to my card since I left after waiting and waiting without receiving my order I would like better service going forward. Email is best phone is only for workInitial Complaint
04/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I just got this bunless hoagie at the Williamsburg location. I came home, was eating it & trying to enjoy it when I came upon someone hair in there. I cannot go back to the Williamsburg store because I do not live in Williamsburg.Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased merchandise for 3.39 with my card at Wawa Egg harbor township at 12:36pm then at 1:10 I was charged $175 at Wawa but in Toms River?? It takes about 45 to an hour to get there. Then another charge almost came through for $75 but was declined because I was negative at this point. Unfortunately I live paycheck to paycheck with 3 kids and 1 on the way I don’t have time to wait 10 days for this transaction to be resolved I work hard and apparently Wawa isn’t take the precautions on keeping our debit information safe once again unless I have cash or use my tap I will not be putting my chip in another Wawa. This is crazy.
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Customer Complaints Summary
73 total complaints in the last 3 years.
24 complaints closed in the last 12 months.