ComplaintsforWawa Inc.

• Initial Complaint

  01/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Every time I have a problem with ordering food I contact wawa. I never hear back about a solution. I have sent hundreds of complaints, I stated I would contact the better business bureau if a solution is not in the works. I've asked to be contacted everytime. No phone call or email. The problem is placing orders. It's done electronically. So everything I select is printed on paper. When I get the food there is stuff missing. They forget to toast the food. They forget to put on the extras I paid for. Or they tell you after the fact of standing in line to pay than stand in line to get the food that they don't have it. I would like to come up with a solution to stop the problems. I have went in and told the employee behind the counter that they screwed up and they give mean attitude like it's my fault I didn't get what I paid for. I have talked to managers and told them these problems are getting old and something needscto be done about it. Nothing ever gets done. The survey cards wawa hands out are a joke, they don't pay attention to them.

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In November 2021 I received an email from Wawa offering a credit card through ******** claiming to discount 50 cents per gallon on Wawa fuel the first statement cycle, and discount 5 cent per gallon on Wawa fuel after the first statement cycle. I have been charged full price on all my Wawa fuel purchases and have contacted both Wawa and ******** with no resolve. My Wife signed up for the same card when I did and she has received all fuel discounts promised as per the credit card contract. Thank you.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I had the displeasure of visiting your store located at ********************* Jacksonville Florida *******. I made an online order and attempted to use my birthday reward. I arrived to the store and was told the order was made but I have to check out at the register. I proceed to the register and show the cashier and was told by him that this was the wrong coupon for the drink I ordered. That I should have came in a got a red cup. I said why would I order online and then have to come in and fix the drink myself? That's why its online ordering. He insisted that I needed to come inside to use the birthday reward and chose a drink and make myself. Even when I repeated that the app doesn't state that . Please note the total on my order was $4.02 and here I am debating that online order doesn't mean come inside and fix. I even stated this. He then asked the person behind me - WHILE I WAS STILL WAITING if they only had a coffee. AND TOLD THE PERSON THEY COULD GO AHEAD AND LEAVE WITHOUT PAYING. I paid and stated I would file a complaint HE TOLD ME GO AHEAD I COULD. At this point I asked for the manager who I spoke with and made it clear that due to this location being in a predominantly low income ************************** there is a rudeness in the way customer are treated. Also recapped what just happened. The cashier did not want to hear the concern or resolve it. He was adamant regardless of the order being online I was to come inside and prepare the drink myself. Why would you have the option to order ahead only to arrive and be told that YOU CHOSE WRONG. I paid as the amount was a small as the cashiers level of comprehension. Sadly in communities of color the lack of customer care sadly is expected and happens too often.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩