Business ProfileforLincoln Park Performing Arts Center
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1 Lincoln Park, Midland, PA 15059
- BBB File Opened:
- 11/17/2021
- Years in Business:
- 22
- Business Started:
- 3/29/2002
- Type of Entity:
- Non-profit Organization
- Contact Information
Principal
- Mr. Stephen Catanzarite, Managing Director
Customer Contact
- Mr. Stephen Catanzarite, Managing Director
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My wife bought tickets for a play on November 13th, 2021 . My daughter came down with bronchitis & was coughing. Didn’t want to disturb other patrons, plus in light of covid. I called and spoke to Kelly the tickets manager. She said she couldn’t refund or exchange our tickets for another date. She said the software on the computer wouldn’t allow her to exchange it. I can’t see why she can’t manually override the computer. If she isn’t authorized get someone who can. She said it would cost another $100 to exchange the tickets for another day. I feel this is unscrupulous sales practices. I would appreciate it if you could look into this matter. Thank You, **** ****.
The sales manager did offer to exchange the tickets for the next weekend. When she hit the exchange button , the software wouldn’t let her go any further. She never made a effort to go any further or offered another solution. I feel more could have been done and all options were not applied to resolve the issue. Upper management was never notified to manually override the software and offer a refund on the tickets. In the terms and conditions management has the option to refund the tickets. Maybe $108 isn’t much to some but, with a special needs daughter, only one parent works. Our special needs daughter was so excited to see the play. Unforeseen circumstances made it not possible. I hope this can be resolved and in the future, she can see another play.
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