Business ProfileforDiversity Moving Company

This company came to my home to pack on July 10. They came a little after 10 and took a good while to get started. They took a break, and by 7pm did not finish. They were talking a lot and listening to music and working very slowly. They said they would come back the next day at 9. They came back closer to 10, and said they were planning what to do next. I had told them weeks ago about my road being steep and gravelly and they had said they could manage it. They had a truck at the top of the road: they drove it down a bit and then tried to get back up- the had the gas pedal all the way down and spun the tires and made smoke. They said they weren’t sure what they could do. I said I was concerned because they didn’t seem to know how to negotiate my driveway, and the work wasn’t done from the night before and it was already after 11. One of the gentlemen, Jason, called his boss, I think his name is Ron. Ron really hollered at me that I was being racial, and what did I think ? Did I think they were just a bunch of black guys ? And “how about if we just leave now and leave you with this mess? No one else will take this job. You should be happy with what you got!”, and “at least none of my guys are smacking you on the butt and saying ‘hey lady!’” I tried so hard to be nice - I felt so desperate! I kept apologizing and Ron said “alright. There you go. You be nice to me and my men. That’s how you need to be.” I started to cry and he said “well, I had to break you so you would behave.” The. The office manager called me and scolded me and said that now they were going to charge me once they got the furniture in the truck, and again when they took it off, and they had no idea how much it would cost. I asked them to leave. Now my house is a mess. They charged me over 2,000 and now the boxes are so heavy I have to repack everything. I am alone and 60 year old woman. I feel afraid of their anger and so sad they took advantage of me.