Business ProfileforHertz Car Rental- Murrysville-William Penn HLE

LIARS AND THIEVES!!! DO NOT RENT FROM HURTZ!!! Read all of this, all customers need to know the truth about this place. The absolute worst service I've received to date. They are literally stealing money from us (close to $400). My wife rented a SUV while her car was getting fixed at a shop. 1. (LIE and THEFT #1) She specifically rented a FULL SIZE SUV, due to children. On the contract it says full sized SUV. They attempted to give a mid-size SUV. THAT IS THEFT, charging for a full-sized and issuing a mid-size is stealing money period. Plus THIS WAS HAPPENING TO OTHER CUSTOMERS IN THE STORE AT THAT EXACT MOMENT WE WERE THERE. 2. While driving on a major 6 lane highway the tire blew out a side wall. Nothing got ran over. This incredibly unsafe tire just decided to blow in rush hour with my whole family in the car. My 7 and 8 yr old were scared to death as I'm swerving through traffic attempting to safely get to the side of the road. It took this pathetic company close to 8 HOURS to decide to get the tire fixed. They literally said (at the time) Hurtz will be covering the whole charge (LIE #2). Then at the last minute, they said they wouldn't pay for the tire unless there's an oil change (THEFT #2). 3. (LIE #3) After returning the vehicle they said they would leave the contract open until a manage calls us to straight things out???? Even though there was nothing to talk about. It was all handled during the 8hr time frame they held my whole family hostage for an oil change they forced upon us. They NEVER called us back and charged my wife for not only the tire but the oil change as well. 4. When my wife attempted to call this specific location, they hung up on her. After a call back she was told the manager there REFUSED to talk with her!!!!!!!!! I'm beside myself with this treatment. THANK GOD HER CREDIT CARD COMPANY IS ON OUR SIDE AND IT WILL BE REPORTED AS A FRAUDULANT CHARGE.