ComplaintsforChubb Ltd.
Insurance Companies
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Filed claim with credit card insurance company. They have not touched or processed this claim, nor advised me on the status since I filed the claim. I have had to contact them several times in order to get information and claim status. Each call, I hold for nearly two hours. I was given a supervisors name last Friday who stated she would message the examiner to move the claim up to review this past Monday (Aug 21) and left her extension for me to call her back if I didn't hear anything from my examiner. I've called twice today to get ahold of her, no one can track her down. I've spent a total of 3 FREAKING HOURS ON HOLD TODAY!!!!!!!! This company is unprofessional and trifling. I want my claim processed and paid today!!!!! The way the lines are set up, I have to wait for a representative to then hold for the claims department to pick up. This is the 2nd day in a row and no one is picking up in claims. What the **** type of business are you all running over there. WHY CAN'T I REACH ANYONE ABOUT MY CLAIM. YOU AREN'T UPDATING THE WEBSITE. I CANNOT REACH ANYONE TO TALK ABOUT MY CLAIM. GET IT TOGETHERRRRRRRRRRRInitial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a brand new self-published book, *** ****** ****** ***** ****** ********* ** ***, from an author on **** for $65.56. The book was delivered to my US Postal Service locked mail box at 2:16 pm on 8/7/2023. By 3 pm, the book had been stolen from the mail box. I filed a claim with Credit Benefit Services (Claim # **********) under my credit card's consumer protection benefits. Credit Benefit Services denied that claim asserting that item is an antique or collectible and not covered. This item is not an antique or a collectible. It is brand new, so it is not an antique. It is not a collectible, but rather a book about collectibles. It is available in essentially unlimited quantities to anyone who wants to buy one or more copies. The author offers discounts for bulk sales. Books can sometime be collectible if they are first editions of historic or famous books. This is an obscure book about a specialized subject in numismatics. It is unreasonable speculation to claim that it will be collectible in the future. It will never be rare or collectible. The fact that it is self-published indicates that no publisher will take it because it has no market. There is no legitimate reason to deny this claim.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a claim through card benefit services due to an issue covered under the travel insurance I have with my chase credit card, after a long and cumbersome process a month and a half later i received an email telling me that I would be issued a claim settlement, but never received the settlement. I keep calling the company and am getting told that i need to speak directly to my claims manager who seems to be a non-existant person that is completely impossible with, i have been told several times I would get a call back and have never received one and every time I call I am on hold for at least 45 minutes no mater what. I have been chasing this for months and it has been over two months since I submitted my claim and a month since I was told I would receive a payout.Initial Complaint
08/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Back in 2022 early my cove dishwasher flooded my entire kitchen. Just a little bit before this flood happened **** had a recall on a part that was causing issues. *** **** certified tech from *** **** came out and did the recall repair. Shortly after this repair is when the flood happened in our kitchen. We immediately set up via sub zero website a service. When the tech came out he replaced another part. Days later our floor flooded again. It looked like the dish washer was not draining at all. Again the CERTIFIED TECH came out and did another repair. Months and months went by with this going on he would fix a part not solve the problem. He finally suggested to have sub zero send a new dishwasher. I informed subzero when we requested this that not only were our floors flooded and completely destroyed but so was our kitchen island from the constant pulling in and out of the dishwasher. The set up for a new dishwasher to be delivered. Of course 8 months later we finally got the new dishwasher. During this time I had to manually scoop out the water for the bottom of the dishwasher. When I spoke to the tech, and the customer service rep that set up the new dishwasher delivery they all stated to not worry they will take care of us in regards to the damage. One of their Certified techs reached out to his boss and recorded the damage and said e was opening a claim for us. Which he did. FFW to now and months of insurance people in and out of our house and getting quotes for the repair they are saying they won't cover the cost of the damage from their dishwasher. Saying the part wasn't faulty when every part of the dishwasher was replaced. So of course it isn't faulty now. The dishwasher flooded our kitchen and brand new hardwood floors not to mention multiple techs destroying our kitchen island. We spent 50,000 on appliances with sub zero maybe more putting all sub zero in our kitchen and now they won't do right by their customer and cover the damage their appliance causedInitial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed a claim with ************ Services on June 10, 2023, with full information provided to my claim on June 16, 2023. They are still refusing to pay out my valid claim. They do not respond to emails or online forms. I have called 6 times and spent hours with them on the phone. Each time, they make up excuses as to why I have not provided all information, even though all information is there. They keep making up rules that are not valid, and give me the runaround as to why they don't have the authority to approve my claim and how they have to get someone else to look at it, who never does. This claim is for damaged luggage, and my card member benefits include getting reimbursed for purchasing a replacement bag. Again, all documentation is available and has been for 6 weeks, and yet they refuse to approve my valid claim. I want to be reimbursed for the suitcase I purchased to replace the damaged and irreparable one.Customer response
08/30/2023
I should have been reimbursed $432.53 for my new suitcase, but was only given $92.99. This is unacceptable, as policy clearly states that I am entitled to a replacement bag.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 16Mar2023 we were in a car accident in New Zealand where our rental car was totaled and we were charged $3500 NZD with 15% tax ($525 NZD). We submitted a claim with ***** Card Benefit Services and gave them everything they asked us for: copy of the incident report form from ****** Rental Agency, Final rental agreement & receipt including rental dates and charges, pictures of the accident, and statement that showed the covered card was used to pay for the rental. They asked for the cost of repairs so we sent them emails from ****** Car Rental Agency where they confirmed the car was not repaired but was deemed total loss and the total payment was the $3500 NZD + $525 NZD (15% tax) reflected on the final rental receipt. Card Benefit Services continued to ask us for a Cost Matrix/Estimate of Repair for Damages/Final Repair Bill. We went back and forth with ****** and with Card Benefits Services and were getting nowhere as this document simply does not exist as the car was not repaired. We sent Card Benefits Services emails from ****** confirming this and they continued to ask for this. Finally, on 27Jul2023 they made a new request for us to provide "Documentation that confirms the renter listed on the rental agreement was an authorized user of the covered card." We believe this to be a made-up request as the rental agreement and receipt show that the card was used (the last 4 digits are listed) and that it corresponds to the renter (my husband). We also believe they can easily verify this themselves and are simply acting in bad faith to prolong this process and ask us for documents that do not exist just so we will drop the claim. On 27Jul2023 we sent them pictures of both our credit cards as proof that we are both authorized users of the card, but we do not believe this will satisfy them. We have been going back and forth with Card Benefits Services for 4 months now and it is clear they are acting in bad faith. ******Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cancelation of a cruise. All appropriate paperwork summited for insurance refund claim. Now after more than 3 months, and many phone calls and emails, to please contact me so that claim can be settled, *** contacted **. ********************************** multiple times to help resolve this issue. ************* is Vice President for the Mid-Atlantic Region of Esis. He informed me that my complaint would be directed to the supervisor of the person handling my claim.************* can be reached, perhaps, at ************ Office, M ************.Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have been with Chubb for over 20 years and have paid high premiums expecting good service. We had water damage on June 1st and cant a straight answer on whats causing the delay. The communication has been extremely poor and reconstruction has not started. I am very disappointed given my previous experience and expectations. I am a senior citizen and am partially disabled which has added to my frustration.Customer response
07/26/2023
Chubb called me today and promised to resolve my problems.Initial Complaint
07/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Claim filed 7/5/23 All required documents received 7/7/23 Company keeps delaying the resolution of my claim with no explanation. Every CSR gives me different explanations. This is ridiculous and the company uses delay tactics to avoid processing claims. But this legit and valid claim has been submitted as well as the documents and still have not had a response from this company. They deny you a supervisor every time you call.Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am an employee who was injured on my job. There was an injury to my face and my hand. The employer did not send me to the doctor immediately, we cleaned the blood, and I was made to continue to work with injuries. There was finally a claim filed through the employer. I was seen at Urgent Care and then referred to Ortho for physical therapy. Something was done wrong with Urgent Care and instead of **** looking into it my claim was closed. Speaking with the Director of Urgent Care the issue was rectified immediately, but I still got no resolution from ****. A month later I have a new adjuster, who never contacted me. I had to find contact information for and contact to see what the next steps were. I still have not been released from doctor’s care but have not received one payment. Although I have the email of my claim opening June 5, 2023, I was advised by a very rude adjuster who keeps asking me for pictures, that I am not eligible for anything because they updated my date injury to July 2023. My family and I are facing eviction as the representatives are very rude and give contradictory information. As the Director of Urgent Care has stated these adjusters are just going in circles. I was advised to file a complaint with your entity to try to seek resolution.
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Contact Information
Customer Complaints Summary
139 total complaints in the last 3 years.
46 complaints closed in the last 12 months.