ComplaintsforChubb Ltd.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am trying to receive reimbursement for a covered loss under ******* Card Benefit Services after an unexpected medical emergency and death of my mother forced me to cancel travel plans. The loss is travel expenses which were originally purchased in 2022 for travel in January 2023. My mother died in January 2023. I started a claim in February 2023 but the claim is still open ans pending as of today. My claim # is **********. I have provided all requested documentation, and they continue to ask for additional documentation. After 3 months and dozens of documents, they forget what they've asked for and are repeating past requests. I have sent medical documents, death certificate, birth certificate, spousal information, travel supplier documentation, airline policies and receipts, hotel policies and receipts, credit card statements, email correspondence, screenshots, written letters explaining relationships, written letters explaining that no travel credit or refunds were given due to policies by airlines and hotels and booking providers due to the short notice of cancellation. And when ***** didn't believe that, they asked me to email the companies to personally ask if they would make an exception for me. I did and they would not. Disappointing that chase benefit services is giving me the wild goose chase. They should be held accountable for their needless delays, prolonging the pain I have endured from this subject relating to the memories of my mother's death, which I am just trying to end and put behind me.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I filed a claim for my hospitalization plan, on 05-23-2023, and I have been getting the run around from the claim rep and her boss *********************, I was given the wrong number to file a complaint within the company, it wasn't until I told them that I was going to the BBB, that I got any help, from them. I am canceling all 3 of my policies, and going to my bosses to make sure no reps from this company can sell insurance on any of the city of Chicago property.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a storage unit from ***** ***** storage on ***************** in Las Vegas, first I had a smaller unit and needed more space so I went in and upgraded my unit to the biggest they have, at that time they knew that rat issues in that building but did not state or let me know any issues before my transfer. I moved all my belongings into the new unit and just 2 days later all my belongings were covered in rat poop and urine and I had my couch chewed up along with expensive computer cords chewed and tv cords making them unusable. I filled a claim with this insurance company since I pay $12 a month for insurance and have for almost 6 months now never late on any of my payment and now that I filled a claim I have not heard back from this **** company at all except for a denial of my claim. I've reached out several times to figure out why with no resolution and now I'm just stuck with my belongings I don't want no more since there is urine and poop on everything but I can't claim it into the insurance? 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 2, I filed a claim with this insurance company about a driver they ensure being involved in an accident with my car. In the accident, my car was totaled, and I have yet to hear back about being assigned an adjuster, or even given a rental into a decision is reach about my vehicle damages.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint is like many others that I’ve read about on the bbb.org site. I bought an electric razor on 11/5/2020 that broke. It came with a 2 year manufacturer warranty and a 1 year EXTENDED WARRANTY from the ***** ****** Credit Card. I provided invoices of the purchase as requested along with other requested documentation. I was told that I didn’t need a copy of my credit card statement if the invoice showed that the charge was made to my credit card which it clearly showed. Whatever I sent in didn’t seem to satisfy their requests. I finally sent in a full copy of my credit card statement which showed that credit card rewards were also used in the purchase. This is allowable to use rewards points per the credit card website for full reimbursement. Instead, they sent a partial reimbursement to me. They don’t follow their written information about their extended warranty program. Calling in didn’t really help either as the reps would transfer me, I would be on extended hold times and then speak to reps that weren’t knowledgeable about their own program. This is a company that seems motivated to make it extremely difficult to get a proper reimbursement per their own program. They Repeatedly ask for information on items that have been sent to them. They Disagree with their own written statements which say that only an invoice is needed. The reimbursement procedure is also difficult to navigate. User ids and passwords are lengthy and sent on separate emails. I can see why there are numerous complaints, a D- rating, etc. this company hides behind using terms like valuable customers, etc but are motivated to not give the full benefit deserved.

  Customer response

  06/20/2023

  As requested, this note is to show that my complaint was resolved financially favorably with finally a full refund for my broken electric razor and using Card Benefit Services extended warranty.  My complaint was more based on the poor system Card Benefit Services has in place to enter claim info and to resolve the claim.  It took me sending in a total of a whopping 11 attachments to resolve a single claim for a product purchased for under $50.  Card Benefit Services didn’t follow their own written program on this issue.  I paid a portion of this transaction using some rewards points which were obtained by using this same ***** ****** credit card.  This also seemed to hold up the process even though this is permissible in writing.  They also wanted a copy of my almost three year old credit card statement even though again in writing it said that this is not needed if the invoice shows the credit card being used for purchase which it was and did.  My complaint was like many others complaining about this process and to keep sending in info that was already provided.  Their reps also didn’t seem to understand their own program.  Lots of wasted time with calls, extended hold times, etc.  Thanks for your help with this…

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A skincare tool I purchased, which had a 12-month warranty, failed at the 13-month mark. The ***** card I used to purchase the item has extended warranty coverage through Asurion. I submitted my warranty claim with proof of purchase, warranty information, and images of the damage to the tool. (The item, an LED and ultrasound skincare device, super-heated during use, at which point a series of LED lights burned out and one of the metal face plates detached. After this happened, the item shut down and would not turn back on.) After numerous emails and phone calls, I was told that the claim information was complete and the claim would be submitted for adjudication. I expressly asked customer service if they would want the device, and was told no since they had images of the damage. As a result of this conversation, I disposed of the broken device. The company is now (8 days after I was told the claim was complete and they didn't want the device) saying they won't honor the warranty unless I send them the item which, of course, I cannot as my trash was picked up 2 days after the call. I told them that I expressly asked their agent if I should retain the item, and was told not to, but they won't reassess.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Nov. 9, 2022 my husband and I were supposed to fly to Miami for ******** *** *********** Conference. On Nov. 8 we were contacted by *** that the conference was canceled due to Tropical Storm Nicole expected to hit the region on Nov. 10. Due to the conference being canceled and no other reason to travel and the fact that there was a hurricane expected to land in the area we decided to cancel our trip and not travel for safety concerns. The flights that we booked were non-refundable and non-cancelable, however since the card was booked on our ***** credit card we had trip cancellation / interruption insurance. We filed a claim with Card Benefit Services on Nov. 8, 2022. We received several emails and phone communications requesting additional documentation, all of which we complied with immediately uploading all requested documentation. We received the last request for documentation on Nov. 10, 2022. We were told the claim would be reviewed and processed within 5 business days. Since then we have called and emailed requesting updates, and are continuously told we will receive an update from an examiner in 5 business days, we never receive an update. On May 9 I called again and was told my claim had been approved and an examiner would be processing the claim and refund that afternoon and reach out to process the refund. I received no call. On May 12, I was left a voicemail asking me to call regarding my claim. I returned the call and was told they've been trying to contact me since April 9 for additional documentation and my claim was now suspended. I was told I would receive an email outlining the requested documentation in 10-15 minutes, no email came. I called back 2 hours later on the same day and was then told no additional documentation was needed for my claim and an examiner would be in touch. After 6 months of this process, I have come to the conclusion that this claim will never be processed.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  CHUBBS withholding money they are aware I overpaid. ****** the customer service representative mentioned bye contact the accounting department and they would expedite my refund check and its been over two months. Each time I call, I have to start from the beginning have been promised my refund that I never received. Customer service do not want to connect me to upper management or anyone in accounting. This company is withholding funds that they withdrew from my payroll check that they should have never received. Fraud!

• Initial Complaint

  05/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After experiencing a bagage delay, I was directed by my credit card issuer to file a claim with ************ Services. - 12/28: a claim was filed under the number ********** - Since, I have been calling every single month to get a status update on my case for which a supervisor needs to make a decision since the carrier has been unresponsive. Every time I call, I am told that a supervisor is not available. I am then scheduled for a call back but the only thing I got were voicemails asking me to call back the main line. And this loop has been going on for 4 months now.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I started a claim with ************* Services on March 10, 2023. I missed a night of my vacation at a resort because of a snow storm. ***** offers a benefit called Trip Cancellation where you can be reimbursed for expenses that you lost out on because of weather. After nearly 2 months, I have sent them 14 supporting documents and they have not resolved my case. Not only that, they ask for new documents each time. Here have been my back and forth with them:3/10/23: Uploaded original documents 3/14/23: Was asked to provide the following documents:-A copy of your original itinerary which includes the dates of travel, name of travelers and cost of the trip.-A copy of the monthly billing statement -The Travel Supplier(s) confirmation of any refunds/credits for future travel provided because of the cancellation.-A brief statement outlining the cardholder's relationship to the other traveler(s).3/22/23: Was asked to provide the following documents:-Documentation substantiating the reason for cancellation. THIS WAS NOT IN THE FIRST EMAIL -The itinerary you provided was insufficient. Please provide the complete itinerary which includes the dates of travel, name of travelers and cost of the trip.-All travel supplier confirmations of refunds/credits for future travel provided because of the cancellation for each claimed travel expense.3/31/23: Was asked to provide the following documents:-All travel supplier confirmations of refunds/credits for future travel provided because of the cancellation for each claimed travel expense. -Please provide supporting documentation for proof of domestic partnership. THIS WAS NOT IN THE FIRST OR SECOND EMAIL 4/24/23: Was asked to provide the following documents:-The copy of the Travel Supplier's Cancellation or Refund Policies. UPLOADED 3/10 -A copy of the monthly billing statement. UPLOADED 3/16 -The refund or credit documentation was incomplete. THEY TOLD ME ON THE PHONE IF I SCREENSHOTTED AN EMAIL THEY WOULD ACCEPT IT

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩