Business ProfileforIONOS, Inc.

I am writing to file a complaint against 1&1 IONOS, a web hosting and domain registration company. I have been a customer of theirs for 1 year but I am very disappointed with the way they have handled a recent billing issue. My contract number is ********. On July 26, 2023, I received a bill from 1&1 IONOS for $96. I was confused by this bill, because I had turned off autorenewal for my domain name. I was confused, so I assumed that it would just expire and I wouldn't have to pay anything. I attempted to cancel my domain name a couple days after that message, but I received an error message saying that I needed to cancel at least (x) days before my renewal date. This was very frustrating, because I had tried to cancel my domain name before the renewal date, but I had been unable to do so. On September 4, 2023 , I received an email from 1&1 IONOS threatening to send my bill to collections if I did not pay immediately. I was shocked and upset by this email. I am very disappointed with the way 1&1 IONOS has handled this situation. They have been dishonest and misleading in their billing practices, there customer service options aren't helpful as they only respond via phone, and they don't have email support at all. The services provided by 1&1 IONOS are not up to standard, and therefore I would like to see if this collections can be waived. Many of the text is hidden, and easy to skip when checking out.