Business ProfileforPhoenixville Animal Hospital

I called twice last week, on Tuesday and Thursday, leaving messages for Dr. Fig about my very sick pet that she had seen the week prior. She told me to call to get further instructions but she was apparently out sick all week and even though I was told my messages would be passed to another vet, nobody called me. On Friday night, my cat took a major turn for the worse and was in extreme distress due to difficulty breathing. I called on Saturday morning to make an appointment to put him to sleep, which was one of the options that the vet had already offered during our initial visit; however, I was told that another vet would need to examine him first before they could make that determination. Why? The vets all work for the same place, why would they not use Dr. Figs notes and recommendations? I did not want to put my dying cat through any more exams, so I called them back and informed the receptionist at the front desk that I had found another vet who was coming to my home to put my cat to sleep. Here it is Tuesday and nobody from Phoenixville Animal Hospital bothered to call me today to inquire how things went or to offer condolences or to apologize for never calling me back last week, which is possibly the reason my cat is no longer with us. I laid in bed last night listening to my other cat cry for her brother and all I can think about is how much I regret taking my pets to this place. Basically, I walked out with some flea medicine and a $956 vet bill and my sick cat that they did not follow up on. Never again and I am telling everyone I know to find a different vet. Clearly money is the only motivator here, certainly not any real compassion or concern for the pets or their family.