ComplaintsforLobos Management Company

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company wrongfully charged me a late fee and when confronted about it the owner of lobos lied on recording and denied me my money. I sent a check on July 1st and they cashed it on July 3rd but proceeded to charge my account a late fee and lie saying they never received my payment. Then he proceeded to lie and tell me I do not have u til the 5th, as they went ahead and still charged a fee on the 5th. The disrespect from this owner is completely sickening. The lying and manipulation is what has me here now. They will not work with me to resolve this issue and they will not return my calls.

  Business response

  08/01/2024

  Dear BBB, 

  Thank you for allowing me to respond to this issue.  I have reached out to our resident regarding her payments through phone and email, and cannot reach her.  When we have spoken, I tried to express how her payment history has late payments and how to avoid late fees.  Is it possible for you to have her reach out to me by phone or email?  We would be happy to meet with her in person as well to help setup automatic payments or a payment method which would be better for her.  

  Thank you again, 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This management company forced me to pay a security deposit before they would give me the lease when they gave me the lease. There was many stipulations like they could come in whenever they want without notice and they could change the rent at any time! I did not like the terms of this lease, and I told them that and they refuse to make any changes. Then they refused to give me my money back, claiming that I’m the one that didn’t want to sign their lease, but they forced me to pay a security deposit before I got the lease. In the state of Pennsylvania, I didn’t think it was legal for a landlord to enter without notice, nor did I think it was legal for the price of rent to change for the term of your lease.

  Business response

  04/01/2024

  Dear BBB, 

  
  Thank you for allowing me to respond to this complaint.  While I did not have the opportunity to meet ******** I did speak with our staff who had an understanding of the relationship.  According to our staff, ******* leased an apartment from us along with her grandmother as a cosigner.  She signed an agreement with us that stated she was paying a holding deposit which she would lose if she did not sign a lease with us.  After we held the apartment for a few weeks, she stated that she wanted to make some changes to our lease agreement, and we were happy to listen to her accommodate her as best as we could.  She decided not to lease the apartment from us and forfeited her holding deposit.  If ******* wishes to rent from us again, we would happily discuss using that money toward another apartment.  

  
  Thank you, 

  
  Ron

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/9/2024 midnight, the Lobos management tow my vehicle without any notice and message, and issue the tow bill to me. This is unfair. The manager yelling on the phone, which made me really uncomfortable and angry

  Business response

  02/21/2024

  Dear BBB, 
  

  Thank you for this opportunity to respond to this concern.  I sorry for what happened to *** *********  While ******** *s not our resident or customer, I can appreciate his frustration in having his car towed.  In preparation for this response I searched for his name, email and telephone number in our database and did not see any records.  I then searched our phone system for his number and listened to an approximately ten minute recording from a weekend where he explained that his car was towed from the parking lot in our building, at night, while visiting a friend in our building.  During the call I could hear *** ********'s surprise in not knowing how parking policies are enforced in Pittsburgh.  Local towing companies regularly patrol and enforce parking in lots in our area, looking for cars that are illegally parked, and I am sure *** ******** did not realize his car would have been towed without notice.  I can tell that there was a clear misunderstanding regarding these policies, and had we known *** ******** needed a parking space in advance we could have better accommodated his needs.  

  Please forward my letter to *** ********, and let him know that we are willing to lease him a parking space if needed and I apologize for any misunderstanding.

  Thank you, 

   

   

   

  
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was a tenant at Canterbury Court Apartments (Lobos Management) since 12/2020; I moved out on 12/19/2023. I was a good tenant and was met with disrespect and unprofessionalism while preparing to leave. My lease was due to expire on 11/30/2023. I was moving out of state, so I contacted the office in August 2023. I spoke to Bree and informed her that I would not renew my lease. However, due to job obligations and my daughter's school closure date of 12/15/2023, I will not be able to vacate the premises until 12/19/2023. I asked if I would have to pay for the entire month of December or prorated payment; she agreed to a full December payment. I received a letter in September with a notice to renew my lease. I contacted the office for the second time. Again, I spoke to Bree, whom I told that I would not renew my lease and my move-out date. She stated that it was a protocol to send the notice out, after which I told her I would provide a notice of my intent in writing. I followed up with a letter I handed over on 09/17/ 2023, more than 60 days prior to the end of my leasing agreement. I received no further communication from Lobos Management and was preparing for my move. On 11/30, I was contacted by Lobos Management representative Ronnie, who told me to hand over the key. I reminded her of the previous conversations and the letter of notice I submitted 60+ days prior. Bree took over the phone call and shouted, "But I told you no." I then noted that this is not true, otherwise, I would have been out. “I have never violated the lease, nor have I had any issues with rent, so why would I now go against what was said if you stated no?". She continued to inform me that my lease would automatically be renewed unless the key was turned in by 5 pm on said day. I asked if I could break the lease. She responded, "No". If you move out, you will have to sublet the unit, and if payment is not made, a notice of eviction will be filed". On said day (11/30), I contacted the main office and asked to speak with the manager.I spoke to Andrew (introduced himself as the manager) to whom I explained the situation, because he was unaware. During our conversation, Andrew stated that he had the letter on my file. I then asked, "If there was an issue with my request, why was I not contacted so that a mutually convenient agreement could have been made? He stated that they would work something out. On 12/01, a document was emailed to me for $3,316.57, three months' rent, and final water/ sewer (Buy-out fee). A new leasing agreement was also sent for me to sign; I refused to sign both documents. The document also clarified that I should keep the agreement confidential; I am not allowed to write negative reviews, defame the company, or discuss any circumstances concerning the agreement orally or in writing. This is an unreasonable ask, mainly because there was negligence on the part of management regarding a lack of communication after receiving my notice more than sixty days before the lease ended. I cannot sign a one-year lease as I have already indicated that I will leave the state on December 19th. The lease refers to a sixty-day notice, which I honored on September 15th.I was preparing to move out, and I wanted to have a walk-through done. On December 2nd, I sent a letter via certified to both the Canterbury Court leasing office and the main office in Pittsburgh, Pennsylvania. In the letter, I indicated that I made payment for December and will vacate the premises on December 19th. I also requested a walk-through. After no communication from Lobos Management, I contacted the office on December 18th at approximately 1:30 pm. I spoke to Bree and asked about a walk-through because I was moving out in the morning. She stated that "we do not do walk-throughs". I got to the apartment at approximately 5 pm and found a "vacant" sign on the mailbox. I left on December 19th at 11 am.I handed over all the keys and a document with my forwarding address to Ronnie.

  Business response

  05/01/2024

  Hello *** ***** 
  
  Thank you for calling.  I am happy to report that we have resolved the matter with *** ******  
  
  Ron

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I moved into the unit, the unit was nice. I didn’t find any issues. Management was very nice on fixing stuff so we moved in within a week. We had them a very long time about a month to fix all the leaks and still have leaks to this day, which is like eight months, another tenant moved out and the process of them cleaning the apartment they left their door open and when you walk by you can see black mold all over the walls for being a underground unit the next day they painted it never remove the mold just painted over it when we had our water leaks. I have pictures of black mold, over-the-counter over the cabinets in the ceiling from where the water has been leaking for years , I asked them to remove it so that my child does not get sick from it. They insisted me to spray it off with this cleaner and they sealed it back up and painted a few weeks later I was having breathing problems and had to use a humidifier and my wall instantly was full black mold all over my clothes under my bed all through my house all over my stuff, and when I told them about it, they said well it’s your responsibility to clean the mold , it’s in the lease I’m sorry but that should’ve been told we have black mold issue never told the beginning before I signed the lease and when I call for minor repairs of fixing stuff, they are disrespectful they call me petty they call me names and it’s very disrespectful when they could just be very nice and say what we can’t do this at this time but we can provide this for you. I have no problem doing any of this work but it’s not my property There they don’t care about our health and something needs to be done about it. I shouldn’t be living in a house full of black mold from doors from bedrooms. It shouldn’t be my responsibility to maintain black mold.

  Business response

  12/08/2023

  Dear BBB,

  
  Thank you for allowing us to respond to this complaint.  Our resident's safety is our highest priority and we take pride in our ability to provide quick and efficient responses to our residents' maintenance requests.  After reading this complaint, I requested our manager discuss the matter with his maintenance team and review our correspondence with our resident.  While I was particularly concerned about the photographs submitted, the resident contacted our office 2 days before submitting this complaint citing some minor requests regarding the apartment.   Our staff responded to our resident online, and set a schedule for the repairs.  Our serviceman completed the tasks as requested.  However, our staff was not notified of any issue as described in your correspondence, and found the apartment in good condition.  Perhaps a misunderstanding has taken place and we would like to discuss this matter more with the resident to see if we can better satisfy him.  We will contact him today to see if we can better satisfy him. 
  

  Thank you again for this opportunity. 
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ***** ********, for the past three months or so I've been calling and emailing Lobos Management about the ending of my lease agreement with them. They have ignored several emails and phone calls but have continued to charge me rent, fees, water/ sewage. I haven't lived in my unit since June of 2023. I mailed a 60 day notice to Lobos /Oak Manor location back in February of 2023 informing them that I will NOT be renewing my lease with them. My lease was up July 31, 2023. Further more they never fixed any water damage from a water leak they claim got fixed. I have photo proof of damage and date of when the "leak" got fixed. I also lived with live wires dangling over my stove for over a year until the hood got installed I have witnesses and photo proof of that as well. I spoke with a very rude/unprofessional woman name Ameila who would not let me speak to a Manager because she said the new woman manager is still in training and wouldn't know what to do, I spoke to a Callie who said she would relay my message to a lady named Lori when I called back. I spoke to Lori on the phone,since she emailed me regarding rent and I informed her I don't live at **** ******* **** *** ** anymore and my keys are in a cleaned unit (per her asking me). She took my new address and the next week or so I was hit with charges again. I am blatantly being ignored/ scamed. I've never been evicted from a place nor have one on my record. My next step is court, no one has let me speak to a manager or tried to resolve the issue. I wouldn't even know how to go about filing since I've never been in this situation before with any company. At the beginning of this week I got another email from Lobos that was a billing statement. It's harassment. I want and need this issue resolved because it's clear that there just in it for the money. I simply don't want a eviction on my record or to be tied to a lease I didn't/ never agreed upon. As of today no email, letter, call has been received.

  Business response

  10/09/2023

  Hello, 
  
  Thank you for allowing us to respond to this complaint.  Please have ***** call me at our office and I would be happy to listen and try to resolve her issue.

  Have a great week!

  
  Ron
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was very disheartened by how my husband and I were treated during the application process for Wellington Square Apartments. I was quite frequently given the run around about my application, paperwork and general questions as if they did not want to rent to us at all. When I did finally put our application in it was denied and there was no reason given as to why. I requested a copy of the reports from AmRent and based on the reports we met the credit requirements given to us and income was already verified and stated to be good. I submitted a request in writing for a detailed explanation of the declination and have received no response. I would like a detailed explanation for the decline and a full refund of paid fees.

  Business response

  07/06/2023

  Dear BBB, 

  
  Thank you for this opportunity to respond to this complaint.  I tried to contact the ******** at the phone number listed on this form but they were not available.  

  The ******** completed an application for an apartment with our company on Friday, June 23.  Though the process started a few days before in a "piecemeal" fashion,  we reviewed the application on Monday, June 26 and Tuesday June 27.  An adverse action letter was sent to the ******* on June 27.  I apologize that the application was not processed over the weekend and if the ******** feel that the application was difficult or confusing.  The ******** application was denied due to information found in Allegheny County court records. 

  Again, thank you for this opportunity to respond and I appreciate the confusion regarding the ******** experienced.  

  
  Ron

  Customer response

  07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The adverse decision letter did not state that it was denied based on Allegheny Court Records it clearly states based on information received from AMRent. Please advise what information was received as we do not have a criminal history.]
  
  Regards,
  
  ******* ******

  Business response

  08/09/2023

   

  we refunded the money on july 6, 2023

   

  Ron at Lobos Management

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a tenet of Lobos Managment (Wellington Square). As of January 2023, I have made Mutiple complaints and request to have a leak in my apartment checked out. I advised Lobos Managment via work request and phone calls Mutiple times of the issue. The company refused to address the issue. On 5/20/23 my ceiling fall in due to the water issue. Lobos has yet to rectify the issue when I complained I was told there is nothing they could do and Lobos then advised me they will be terminating my lease. I have paid Lobos Managment $5,522.85 in rent fees without the issue being resolved since 1/1/23 and an additional $500 in replacing bathroom supplies, furniture and laundry expenses due to damage. I have always paid my rent on time and my rent is up to date. I believe I am being discriminated/retailed against because I keep complaining of a Maintenace issue.

  Business response

  06/02/2023

  Dear BBB, 

  Thank you for this opportunity to respond to this issue.  Our resident is suffering from a situation regarding a neighbor.  We have been actively, timely and responsibly repairing any item that the resident has requested and is caused by the offending neighbor.  While we have offered to release this tenant from the lease, to transfer to another property, or to transfer to another unit in the building, this resident has not given us any reasonable response.  
  

  We are willing to work with this resident in any way.

  Thank you, 
  
  Ron

  Customer response

  06/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Therefore I retract my complaint.
  
  Regards,
  
  ******** ********

• Initial Complaint

  05/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My mother had lived in the Allison plan of town homes in Washington pa for almost 9 years , they recently sold to lobos management last year and she still had a lease with the old owners . She also has called to report problems that I personally know of with the unit , heat not working , screen door falling apart because of water damage . Brick threshold creating a trip hazard by falling apart , heat not working for the least 2 years in the living room , toilet not flushing properly and the list goes on . She was recently sent a renewal of lease , agreed to it , called in to report problems again , was told they were rescinding agreement and she needed to vacate by 7/31/23 . I called in and asked to talk to BRE, she got rude with me and hung up on me .I’m Sorry but my 65 year old mother needs my help . There’s no reason she should need to vacate to fix these issues , mind you she also asked to rent a 1bedroom apartment , and was denied that because she “has a lease “ well I own a business as well , I would never “vacate” a paying tenant , that would like a one bedroom to nothing . As a business owner , I will be paying for the attorney fees , for this situation . This is wrong in all ways . I would not recommend this company to anyone .

  Business response

  05/22/2023

  Hello!

  
  Thank you for this opportunity to respond to this complaint.  We are always sorry to hear when we have let one of our customers down.  We are currently renovating an older property that we purchased that is in need of updates and repairs.  While we are being as careful as possible to not disturb anyone while the work progresses, we know that from time to time we are forced to move tenants from the property to protect both our employees and the residents.  These apartments will receive a thorough renovation, with new stainless appliances, flooring, trim and doors.  We also ensure that all plumbing, mechanical and electrical systems are operable and safe.  We communicate with any resident before any disturbance to their apartment begins, and we are grateful for the kindness these residents have shown us for the past few months.  Our customers are always welcome to contact us directly to discuss our plans and our schedule.

  
  Thank you again, 
  
  Ron

• Initial Complaint

  10/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A few months ago I applied to the apartment and paid the application and admin fee. The admin fee was $199 and the application fee was $30. I was promised multiple times that the refund would be returned "next week" every time I called in the past 2 months. The caller would always say that they will resolve it and immediately hung up.

  Business response

  11/04/2022

  We printed and sent a new check to *** ******** in the last week of October.  I apologize for the delay in responding to you and to any confusion we caused to Ms. Gonzalez.  
  
  Sincerely, 
  
  ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩