ComplaintsforLobos Management Company

• Initial Complaint

  09/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Landlord company charged over $600.00 for bed bug extermination, which is the responsibility of the landlord, not the tenant. The entire building of tenants were charged.

  Business response

  09/19/2022

  Dear BBB, 

  
  Thank you for allowing us to respond to this complaint.  I can appreciate how difficult a situation that our resident encountered.  We had the property inspected by a licensed and insured extermination company to not only rid the property of any pests, but to also determine the source of the issue.  The exterminator stated that any pest intrusion originated from the resident's apartment.  We understand that the resident did not intend to bring pests in the property.  We are not seeing reimbursement from the other residents in the property.  

  
  Sincerely, 
  
  Ron

  Customer response

  09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  The company is making a false statement advising thr bed bug problem originated from my apartment . Considering they have sprayed multiple apartments in this building, the company has no proof if the origination point of this problem. Under PA tenant/landlord law, any extermination fee is liable from the landlord, not the tenant and the company is this breaking PA law
  
  Regards,
  
  ****** ******

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a current Tenant of Lobos Management. Moved in May 5th 2022. The rental was listed for less than what they rented it to us for. The apartment was objectively by definition uninhabitable at the time we moved in due to the poorly kept state of the apartment, yet in a way not immediately apparent in a 10 minute viewing. The floorboard were falling through the floor so it was unsafe to walk around. There was no hot water for a week because of the poor condition of the pipes in the basement. There was a cockroach infestation. And to add to it the only ammenity, the dishwasher, didn't function. Other issues that are still a problem to this day, almost 4 months later include the following: there is no carbon monoxide detector in the unit, a requirement by state law, and the gas (fuel) to the heat source for the apartment is unable to be turned on until the rental property maintenance personnel contacts the gas company to get the list of issues that need to be fixed. They actually knew about these issues when we moved in but unfortunately I cannot prove that and obviously they are extremely untrustworthy. I can prove I notified them via written maintenance request on July 29th 2022. Then by August 16th 2022 it became clear they had no intention of following up on that request so I threatened to report them to the Better Business Bureau. The next day maintenance workers were at my place to "fix" the issue. No one was home when he came but my boyfriend, who is an approved occupant of the dwelling, caught him on his way out. He told my boyfriend that the chimney was clean, showed him a picture, and said repeatedly that there was no carbon monoxide detector and that the gas was on. Well the gas to the rest of the house is on, but if he knew what he was doing then he would know that the gas to the heat source is off. I have spoken to the gas company repeatedly about this and they have come to the apartment several times to confirm this very thing.

  Business response

  09/28/2022

  ***** contacted us during the summer regarding her property's heater in the anticipation of winter.  No one wants to come home to a cold home in the winter, and I can appreciate anyone worrying about future heat at any time.  While there was some miscommunication regarding the issues involved with the gas company, we were able to complete the work in a reasonable manner and timeframe.  We are grateful for the resident's help coordinating with the gas company and facilitating the repair.  We enjoy having ***** as our resident and look forward to serving her needs in the future.  
  
  Thank you!

• Initial Complaint

  06/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I rented from Lobos Management. Tenants received lease renewal terms and conditions. I never did. Had to reach out twice to receive a response. Had only 8 days to determine which is not enough when other tenants had a much longer decision time. Property manager sends me a lease renewal May 17th. I told her twice I am not renewing. She never responded. Received an email saying I owe June months rent when I never signed a lease renewal and told management before my expiration I am not renewing. To add, I do not have a Lobos lease. I had another management company before Lobos which I followed. Whereas there is no documented proof that it is an automatic renewal if I don't say anything by the 60 day mark.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid on June 28th the rent for the month of June. I used the landlord's website (Lobos Management). Since I do not have auto payment, I typically pay the rent on one of the last days of the month. In this case, I did so on May 28th. Without any authorization, the company took another payment from my bank account on June 30th. As soon as I noticed the issue, I contacted the landlord to demand an explanation. It is illegal and unprofessional to take money from anyone's account without proper authorization. The company responded that I probably had auto payment. It did not make any sense, but I would like to confirm that I never set up auto payment as it can be proven by checking every single payment I made in previous months. I proceeded to demand a clear explanation of the issue and the company has just ignored my emails.

  Business response

  06/03/2022

  Dear BBB, 

  
  Thank you for your help in resolving this matter.  ***** is our valued resident at one of our properties.  We use a payment processing company that processes online payments for our company that our residents can use to pay the monthly rent.  Our company doesn't have any ability to initiate or withdraw any amount of money from any resident accounts.  Our residents can either setup an automatic payment each month or can initiate a one time payment.  The processing company will later deposit these payments into our account.   ***** has never been charged any late fees for his rent, though he was charged a fee for payments that he made that were returned by his bank.     

  Earlier, ***** made two payments towards his rent:  one payment on the 28th of May and one on the 30th of May.  He let us know this week that he received confirmation emails about both of these payments, and he wanted us to refund one of the payments made.  We offered to provide ***** with a check for a refund payment after his bank successfully processed the payments.  He refused our offer, and stated that he wanted the funds returned to his bank account --which we are unable to do.  As we are not the payment processor, we do not have access to his account information but can offer him payment by check.  

  Thank you for this opportunity to explain our side of the situation, and please pass this information on to ******

  
  
  

  Customer response

  06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  This people is not only dishonest, unprofessional but also a bunch or liars. This company is just a money-hungry performing illegal activities with its tenants' bank accounts . This bunch of liars did charge me for late fees 3 months ago, which demonstrate failures in their system

  They took money from my account in an illegal manner, they cannot use the excuse of using an external system to avoid responsibility. 

  How many times and in how many ways I have to tell them that I did NOT pay my rent twice. How in his/her right mind pay the rent twice. 

  STOP stealing money from customers.

  PS: Do NOT call me valued customer, I cannot wait to get out of here.

  
  Regards,
  
  ***** ******

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to have a plumbing problem taken care of. However the landlord has done nothing as of this time. I have told them at least four or five times. Everytime I get a shower water leaks into my garage. They have sent a maintenance person over several times, but I still have the same problem. So I place another maintenance request. There is a huge hole in my garage ceiling. You can see that water leaks due to the water stain which is getting larger with time. I let the landlord know this. They did have a maintenance person over to look at it about four weeks ago. I was told by the maintenance person that this would be taken care of. I'm still waiting. I told the landlord that I park my new vehicle in the garage. I'm afraid to get a shower here. I'm waiting for the ceiling to fall on my new vehicle. Also the trash by the laundry room is not regularly taken care of. The common hallway is really dirty and there are a large amount of dead flying ants by the laundry area. I told them about it and was told that the bug issue was not a priority. They must not think that the issue with the plumbing is not a priority also. I don't know what I can do to have the problem taken care of.

  Business response

  05/11/2022

  Dear BBB, 
  
  Thank you for alerting us to this situation.  We will be sure to take investigate and care of these concerns immediately.

  
  Lobos Management

• Initial Complaint

  04/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We were told that if one of our applicants met all three requirements of Income/credit/background we would be able to lease the apartment. ****** ****** does. We would like the company to uphold there end.

  Business response

  05/19/2022

  Thank you for your email.  I have resolved the situation with ****** and appreciate the help the BBB offered in alerting me to the situation.
  
  Thank you again!
  
  ***

• Initial Complaint

  02/11/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This complaint is being sent in regards to my early departure from my Apartment ***** at Waldorf Park prior to the end of my lease agreement. I’ve notified this office about my financial struggles during this difficult time in my life dealing with an unexpected pregnancy in the midst of ****** and trying to be safe during this high risk time, as well as not having any family here to help because they all live back in the *** ****** ******** No sufficient help or direction was provided to me other than “find someone to rent it out”. Since 10/2021, I’ve been trying to find a candidate that wants to reside here, and that also fits the criteria to qualify to live here. This search has not only been stressful but also almost impossible at this point due to different factors. Trying to get people to even notice the apartment is the main issue. Main websites, such as Apartments.com and others, that most people generally use to look at places to live, doesn’t allow me to post this address because the company essentially already has the place recorded as occupied. Furthermore using social media has not been a successful route. Secondly, the people that we did get to do tours/ put in applications, never meet the criteria. Few applicants were very enthusiastic about living here and was turned away for having a dog. Dogs are not allowed, this is true. On the other hand, we hear dogs walking around and on the floor above us on many occasions, even at night. And it is also stated on Waldorf park’s pages on social media that small dogs are allowed. I apologize for the inconvenience this has caused because I know my lease is suppose to end in July but due to the factors stated I have already moved out my personal belongings and turned in my keys prior to the beginning of February.

  Business response

  03/23/2022

  Thank you for allowing us to respond to this complaint.  Though I can appreciate the financial struggles that *** ***** experienced, our office offered different resolutions to her which included terminating the lease with a buy out, subletting the unit or assigning the lease to another tenant.  We did provide some direction to use popular websites such as craigslist or facebook to advertise the apartment, but we do not know if she did.    
  
  *** ***** has stayed in the area and has moved to another luxury complex in a different neighborhood.  
  
  The animals she described in her letter are service animals, and I will not comment on her descriptions of these protected classes.  
  
  Unfortunately, I cannot respond further as this is an ongoing legal matter, but wish *** ***** and the new baby well.  
  
  Sincerely, 
  
  ***

  Customer response

  03/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* The only resolutions that was offered to me was for me to pay out everything up until July 2022 when I notified them that I was trying to get my lease terminated in October of 2021, which accumulated to an unreasonable amount of money that I did not have. The other option they gave me was finding someone to sublease the apartment. I have already notified the BBB of how that went. And like I mentioned before Facebook and Craigslist was not successful in me finding someone to sublease. And I already notified how many other websites that might have been successful, that I tried to use did not allow me use the address which resulted ineffective. 
  Regarding the “service animals” , I believe that service animals are trained and only bark continuously during a medical emergency. I could literally hear dogs barking almost every night which didn’t give me the impression that the dogs living in the building were service dogs. 
  Although I did not move back to the ***** I relocated with my child’s father to the area in which he is employed so that he would be able to assist me and our child. As this is now a legal matter I as well have nothing further to add or comment until then. Thank you. 
  
  Regards,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩