Business ProfileforIMA Group

The people that work here are supposed to be helping people. However there are a few that obviously shouldnt be there. Today I had received a voicemail message saying that I needed to call in to reschedule because a provider was no longer available. When I called In to reschedule the first available appt was a month from now. When I insisted on changing the mental health assessment to work around the physical appointment. They acted as though I was wrong as if they didnt need to accommodate me. While also escalating the call in any way possible. When they said that they could not reschedule my telehealth assessment, I said well then maybe we should just cancel it because I want it to fit around my physical. Without warning or confirmation, They (******** and *******) canceled the telehealth appointment and told me that I needed to call the state. Apparently, apparently there was also a third caller on the line. Abusing my personal rights such as HIPAA. The third color name was ******. I found that out by calling back for documents to be mailed and asking a few probing questions. As well as requesting to speak to a manager Above ********. Reason being is because the nature of the first phone call did not sit right. It felt abusive, Unprofessional, Non-empathetic, And inappropriate. When I went on to tell what I thought to be a supervisor named ******. She starts to disagree with me and try and go back and forth. By talking over me. After I said, I agree to disagree and I would just like to speak to your supervisor. She continued to be loud so I disconnected the phone call while saying Id call back to speak with a real manager. The reason I was so disappointed in customer service is because as I was requesting A different appointment to match the appointment that I had no choice but to change ( The physical exam and the telehealth appointment) A representative named ******* took it upon herself to cancel that telehealth appointment and make me call the state. ????