Business ProfileforJ A Sauer Heating & Air Conditioning

The character limits for this field do not allow me to include enough relevant details. Please refer to attached letter titled "JA Sauer BBB Complaint 4-13-23" for details. There are additionally attached many relevant documents regarding this dispute that clearly define the requirements of JA Sauer to repair my furnace's secondary heat exchanger under warranty, including all parts and labor. The requirements of these documents are crystal clear - JA Sauer owes me a replacement secondary heat exchanger at no cost. This requirement is clearly defined by the original warranty document (attached), the requirements of a class-action lawsuit settlement (attached), the requirements of Carrier's "Important Warranty Information" document (attached), and the requirements of Carrier's technical bulletin *** ******* (attached) which was referenced in their "important warranty information" document. Please read all of these documents thoroughly before responding to this complaint. I will provide an abbreviated explanation below, in an attempt to meet the character limits of this field. I purchased my furnace, a ***** ********, from JA Sauer in 2010. This furnace was installed by JA Sauer. This purchase included a 20-year warranty on the primary and secondary heat exchanger. These warranties are attached and referenced numerous times in the attached documents with this complaint. The warranty (and several other documents) clearly states that an authorized dealer shall replace a failed secondary heat exchanger, including all parts and labor. JA Sauer diagnosed my failed secondary heat exchanger on 3/23/23, but has refused to replace it under warranty unless I also agree to pay them for unnecessary additional work at an excessive cost, which is a clear violation of the warranty. The written documents I've attached are extremely clear - the failed secondary heat exchanger shall be replaced including all parts and labor. Period.