Business ProfileforWedding Bug

We used Wedding Bug to do photos and video to capture our wedding day in May 2022. The customer service is completely inadequate, misinformed, and deceitful. They claim that a dedicated coordinator will assist throughout the event to ensure effective communication and the final product. However, we've experienced empty assurances, no answers, and weeks, months, and year still in the same conversation because they refuse to do anything, and I've reached out a dozen times. I asked multiple times for emails and calls with the manager and still no resolution. Our wedding day photos and video are absolutely embarrassing, terrible, and lousy. They are blurry, crooked, cropped, and very poorly edited. We do not even have a photo that is in focus to display. The photographer and videographers ignored all my requests regarding style and required photos. They were slow and did not direct anything. My dress was cut off in the majority of photos. They are so poor composition-wise that no amount of editing will ever fix them. No footage of the dances in the reception with family and friends, only empty space and low sound. No video of my special message to my husband. Missed the beginning of the ceremony. No video of some of the guest speeches. The cameras were at a terrible angle and did not take that time to set up professionally. Unfortunately, we do not have all of the important moments because the photographers and videographers failed to professionally record this important event in our lives. They also will not commit to an expedited turnaround time though it was promised to us by a manager. We're experiencing the same delay in responses and utter lack of follow-up. I'm under an extreme amount of emotional distress. Their solutions are baseless, there is no empathy. We are asking for a refund.