Business ProfileforCamelback Ski Corporation

My family and I stayed at Camelback Resort 8/22/23 8/24/23, and were highly dissatisfied with our stay. First and foremost, the indoor lazy river was closed the entire day we set aside for the water park. I asked a lifeguard when it was going to open, she stated they were going to try and get it open as soon as possible, but it never did. Next, according to the Camelback website, Mystic Springs is an indoor/outdoor warm spa lagoon with hydrotherapy jets. However, the water was cool and there no jets running at all. Finally, at any given time, there were a minimum of three water slides closed. When you take away the activities my teen son is too old for, the closed lazy river, closed slides and cool hot tub, there was barely anything left for him to do.Regarding our dining experience, the dinner buffet menu is complete false advertisement based on the website menu. There was no pasta or Chinese stations at all, and maybe a third of the other selections were available. I asked an employee if any more food was going to be put out, he said no. It cost my family of three over $100 to eat pizza, chicken tenders and fries.In terms of the room, it had a full kitchen, but there was no sponge or dish soap provided, and there was an empty paper towel holder on the counter. What's the point of having a full kitchen but no way of washing anything before and after use, or having a paper towel holder with no paper towels? I shouldn't have to request these things, considering one would expect when paying for a room room with a full kitchen, the basic necessities it requires to be used will be provided. Overall, for a stay costing my family well over $2,300, I wasn't expecting to leave so disappointed. I reached out to Camelback upon arriving home on 8/24/23 via their email address, feedback@camelback.com, and also completed the email survey sent to me detailing my experience, but never received any sort of response from the company.