Business ProfileforUtilities Employees Credit Union

I have a **** credit card with UECU. The monthly payment is $25. Today, 3/2/23, I received a notification from Credit Sesame @ 10:21 am concerning a deliquent account of 30 days. I promptly called the creditor @ 10:34 am to pay the past due amount in addition to this month's upcoming payment. In total I paid $100. I then asked if the late payment remark could be rescinded because I was not aware the account was delinquent. The gentleman got defensive and mentioned I was set up for eStatements and that the notices were there. After following directions I was able to find the eStatements. However, I have a couple complaints. #1: In the past, meaning as recently as 4th quarter of last year, I have been getting phone calls from UECU when my account was a few days past due. I cherished these calls becasue it kept me aware and I always gave them permission to draw money from my external banking account to directly pay the bill, plus a few months extra. I have not received such phone calls from EUCU this year nor have I seen any communication regarding discontinuing this businesss practice.#2: There is inadequate alerting for eStatements. In order to know you have eStatements, you need to login to either the app or online. The statements are there, but you have no way of knowing unless you log on and specifically check. People can get really busy and won't neccesarily have the time to do this. EUCU has our email address and phone number. Why not text or send an email to alert us of new statements? Even better, for those of us who rely heavily upon apps, why not have the app send a pop-up notification?I'm currently setting up my own alerting by using some tools I've found on their site so this won't happen again. If they are commited to unfair business practices then I have to protect myself. However, I ask that they rescind the 30 day late payment as a show of good faith and courtesy as I have never had this problem with them before .