Business ProfileforProvidence Plumbing & Heating

BUYER BEWARE PRICE GOUGERS Ive used Providence Plumbing & Heating a couple of times. I never paid too much attention to their bill except for this last one which jumped out as unreasonable, given the nature of the job. The issue was a simple pipe leak, where they supposedly replaced 3ft of copper pipe. First red flag - why am I paying for ************ at their hourly rates to fix a simple pipe leak. This is clearly a one-person job. Labor charged for something that shouldnt take over an hour, is over $400 of total labor. This is outrageous! Of course, they take 20% off so it seems like I am getting a deal. Second red flag They are charging me $13/foot for copper pipe. I have no idea how they come up with this, but I do know that any ********** store has standard copper pipe priced below $2.00/ft. They are essentially marking up their parts prices by over 500%! I contacted **** on October 28, 2022, and expressed my concerns about what they were charging me. He said he would take a look at it but never heard back; however, I continued to get their invoice and then started getting late fees assessed. When I finally contacted him on December 13, six weeks later, he said that he reviewed the invoice and determined that it was a fair price. His rationale was that it was already discounted (i.e. the 20% from labor of ************ doing a one persons job) and that he had to travel from ** to **. Wait a minute. *********, ** is just over the ** line, but more importantly, if you are going to charge for traveling outside of your normal service territory, why not be upfront about it. I can easily find local plumbers in that area if I am going to get gouged for travel costs. Instead, they justify travel by burying it in their 500% parts markup and charging me for an extra person at ~$200 hourly rate. These people are disingenuous, and their charges are outrageous. I will never use them again!