Business ProfileforValenti Toyota

On 1/02/2024, I brought my 2012 Camry Hybrid into Valenti Toyota of Westerly **., where I purchased it and regularly service it for the past 12 years. I was scheduled for an oil change and front brake replacement. During my service I was informed I needed a coolant flush and transmission service, spark plugs/tune up, and inverter service at a cost of $994.00 + tax. I responded that this didn't seem right. I regularly serviced my vehicle here following Toyota guidelines. The agent told me these services were 2 years overdue ( 10 years/120,000 mi) and a former employee must have dropped the ball. Fortunately, I declined the additional service. Later I talked with the service manager, ******, who stated that these things sometimes happen and added that perhaps these services weren't done due to the installation of a new computer system. After reviewing my service records at home, I discovered I had all these services performed in 2020 at the ******* mile ***** I returned to Valenti Toyota on 1/4/24 with my paperwork and presented the documentation to ******, he now responded that they had installed a new computer system in 2021 which eliminated all prior vehicle history records. I said this was unacceptable and asked if they had informed their customers of this now incomplete history. He responded no followed by more excuses like "bugs in the system". When I mentioned how a vehicles history was important when recommending services ( I was a perfect example) he agreed but didn't seem ****** concerned about correcting this deficiency. The whole episode to him was just an honest mistake. Recommending additional (unnecessary ) services to me is not an honest mistake, especially with the growing number of elderly customers who depend on Valenti's recommendations which are now based on incomplete vehicle service records. Again, if I had not maintained good records, I could have had $1000 of work done that was unnecessary. Therefore I am filing this complaint .