We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Great Southern Homes has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGreat Southern Homes

            Home Builders
            BBB accredited business

            Contact Information

            917 Chapin Rd

            Chapin, SC 29036-8875

            Get Directions
            Visit Website
            (803) 699-4734

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.19/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/21/2009

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers new home construction and development.

            Business Details

            Location of This Business
            917 Chapin Rd, Chapin, SC 29036-8875
            BBB File Opened:
            10/30/2002
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Incorporated:
            5/10/1999
            Accredited Since:
            9/21/2009
            Type of Entity:
            Corporation
            Number of Employees:
            150
            Business Management
            • Ms. Kookie McGuire, CFO
            • Mrs. Tammi Nieri
            • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.
            • Mr. Shelton Twine, COO
            Contact Information

            Principal

            • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.

            Customer Contact

            • Mr. Michael Nieri, CEO and Chairman
            • Ms. Kookie McGuire, CFO
            • Mrs. Tammi Nieri
            • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.
            • Mr. Shelton Twine, COO
            Additional Contact Information

            Fax Numbers

            • (803) 699-4735
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Drainage issue between houses to our right, facing west. We moved in, May 2023. The lot to the right of us was not developed yet. Winter of 2023-spring 2024, GSH built house to our right .. Grading wasn't done properly, leaving us to have standing water 24/7. We want a fence, but due to standing water, the wood would rot. We contacted GSH numerous times. They sent people out to look, then sent landscaping person, and said the grading isn't done correctly. Now it's middle of September, 2024 and we still have standing water. The standing water is black and smells. We want this fixed. All the other houses to our left (facing west) have deep ditches with large river rocks between houses. The deep ditch and rocks didn't get done that way. We want it fixed . Still fighting for our issue to be fixed. GSH refuses to do anything. Said the yard is our issue at closing. We'll, they didn't start building to our right until winter 2023/2024.
            Read More
            Read 16 More Complaints

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ella B

            10/21/2024

            Purchased a home from GSH in August. We have had issue after issue. They aren’t small issues either. Our first month living here we had a contractor in our home every day fixing a massive leak that caused mold as well as a stair railing that came off the wall. It’s fixed but the stains do not match with the other side. We gave up having them color match after so many times. Just wanted everyone out of our home. We have been nice thus far with all of the inconvenience we’ve had with our home. What did it for us to come and complain is the realtor Norell going through the neighborhood and speaking to other neighbors about issues we have had in our home and downplaying the severity of them. We were also told by her that they can’t control what these contractors do. She is extremely unprofessional and being told from other individuals that she rolls her eyes at our issues is extremely concerning. Warranty has been responsive for us and very helpful. That part has been great.

            Great Southern Homes Response

            10/23/2024

            Good afternoon BBB and thank you for reaching out to us at Great Southern Homes (GSH) in reference to the concerns of Mr. and Mrs. B******. As much as we understand the concerns that are mentioned and brought to our attention in the Customer Experience & Warranty Department at GSH regarding this review, unfortunately we cannot change any concerns or issues that they may have previously occurred in the past. However as the B******'s stated, "Warranty has been responsive for us and very helpful", which is what we strive for and do in order to address any concerns and / or possible issues that our customers / homeowners reach out to us for, in regards to warrantable items for us to assess and handle accordingly. We are currently working w/ the B******'s about a stained baseboard situation outside of the shower door on the baseboard, and to my knowledge, all other items brought before us have been addressed and / or explained as to why those items would not be warranted, such as any damages or issues as a result of the recent hurricane. Thanks again, Joel B. H***** - Customer Experience & Warranty Dept. Manager at GSH
            Read 15 More Customer Reviews

            Local BBB

            BBB Serving Central South Carolina & Charleston

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.