Customer ReviewsforBintelli LLC

We purchased a brand new 2024 Bintelli Beyond 6 seat golf cart and received delivery on 7/16/24. After only 35 days and with only about 80 miles on it, the cart stopped working. It no longer starts at all. We first dealt with Bintelli directly in South. Carolina. However, they told us there is nothing they can do to help and that we have to work with the dealer in Louisville, KY that built it. They are 5 hours away from us so that is not reasonable. The dealer did provide the name of a small engine repair person near us, but he was unable to fix it. We have since had it transported to a dealer in Michigan who has had the cart for almost 2 weeks but hasn’t even looked at it yet. Who knows how long it will be before we will have it back in working order. This has been a nightmare and one of the worst customer service experiences we have ever faced. The cart was not cheap and to have the company tell us they can’t help us is inexcusable. We obviously bought a lemon.

Hi there, and thank you for your feedback. Bintelli is an OEM that only sells to authorized dealerships, due to automotive laws, we can not sell or service the retail public, everything must be run through dealerships. As you purchased your cart from an authorized dealership five hours from you, that is the dealership that would be responsible for assisting you with any warranty or non-warranty repairs. Once your dealer evaluates your cart, if they need any parts from us we'll send them out quickly.

DO NOT BUY FROM THEM. Like everyone else on this forum, I experienced the worst customer experience from Bintelli and one of their dealers. I purchased a Bintelli Beyond golf cart from an authorized dealer and within 5 months the tires wore out in the front. I asked the dealer to look into and and they were not able to replace or fix the issue. The said Bintelli will not replace tires since its a wear and tear item. The cart was still under warranty and only had less than 500 miles on it, and obviously there was a malfunction somewhere. I tried for two months for s resolution but got no where, and even contacted Bintelli but they were not willinging to help. I replaced the tired myself and 5 months later the same thing happened, front tires completely bald. I contacted the dealer again, but they informed me that they stopped selling Bintelli carts due to horrible customer service from them and that they never honor any of the manufacture's warranty on any of the vehicles they sold, so they dropped all their vehicles. I contacted Bintelli and they told me sorry, I was out of luck since the dealer was my only recourse. I even took the cart to an independent repair shop and they tried to get parts from Bintelli to fix an issue with one of the rims and a part for the suspension, but they were told they cannot send them the part for some reason. I'm stuck changing out the tires every 5 months or so for now until I sell the cart. I've also heard of other customers having the same issue with the tire wear and Bintelli was unwillinging to help. I paid $12000 for this cart and this is not what you would expect from a company. I guess lesson learned from buying from a small company. My advice would be to go with one of the bigger names. I've evangelized my experience with as many people as possible and hopefully can prevent others from making the same mistake I made. I live in a very large golf cart community and have stopped at least 10 people from purchasing their carts.

Hi Huck, I'm sorry to hear about your issues. We are going to have someone reach out to you. Yes tires are a wear item and are not covered by a warranty, but we are going to reach out and see if there's anything we can do to assist in this scenario.

DO NOT PURCHASE THIS TRIO TRIKE !!!!!!! I have only had several months & major repairs are needed which they are not covering under the so called warranty...NO LABOR AT ALL IS COVERED. Who sells a new bike & doesn't cover at least 1 year of parts & labor.. My rear bearing are gone , a major upgrade was needed due to the poor under developed ones factory installed. I incurred major costs for this & Mallory at the main office refuses to communicate & re in burse me for this expense. It's my obligation to warn all new clients of this bad performance & NO CUSTOMER SERVICE AT ALL..

It's unfortunate you continue to slander us online even though we are clearly honoring the warranty that came with your bike. Our warranty clearly states that labor is not included, which is the same policy for almost every major e-bike manufacturer in our price range. As we have told you multiple times in writing and on the phone, we're happy to send the replacement parts to you, free of charge, to any repair shop of your choosing.