Business ProfileforWe Feed Raw Pet Food Co.

Hello, I recently placed a dog food order online with We Feed Raw. They shipped way more than I ordered. When I contacted them to let them know of their error, they were unwilling to provide any resolution. Since it’s perishable; they were unwilling to take it back or refund me the difference of what I ordered. They charged me double automatically on my credit card. This is the second time this company has done this. When I reached out, I told them I live in an apt with a very small freezer. I have no space for the amt of food they shipped. The first time, they credited me. But not this time. When I placed the order, I even reached out to verify my order with their rep. They verified my order for me. When I got shipping info; no where did it provide detail on amount of food being shipped. They said I should’ve cancelled the order once I got the email if it was I correct. But how could I do that when there was one order # provided and no order detail? The manager I spoke to even admitted their website is not detailed and very vague. Said it “needs be fixed”. They blamed me, the customer, for their system not working. I only ask for a refund for the amount of food I did not order, which is $140.78. I think other customers should be warned of this company having unethical practices. They are incorrectly shipping product, automatically charging customers then unwilling to provide any assistance when their system fails and does not work.