Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SouthState Bank, N. A. has 800 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSouthState Bank, N. A.

    Banking Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    56 complaints closed in last 3 years

    29 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers banking services.

    Business Details

    This is a multi-location business.

    Find a Location

    SouthState Bank, N. A. has 800 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      520 Gervais St, Columbia, SC 29201-3046
      BBB File Opened:
      11/20/1998
      Years in Business:
      90
      Business Started:
      1/2/1934
      Type of Entity:
      Corporation
      Number of Employees:
      2001
      Business Management
      • Ms. Kris Isley
      • Mr. Justin Smatt, Complaint Manager
      Contact Information

      Principal

      • Mr. Justin Smatt, Complaint Manager

      Customer Contact

      • Mr. Justin Smatt, Complaint Manager

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      56 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Quincy R

      1 star

      07/11/2024

      I had a problem in the Ridgeland office with getting my address changed. They wanted a change of address form from the post office, but that was a problem as I would not have that until after I had moved, but I still needed to get my mail at my current address in the meantime. I asked if I could get an email sent from my really estate agent confirming my new address. I was told that would work, and I did that, but the account address was not changed. I contacted the bank, and it was changed. I had another problem when I lived in Charleston with a check order that I placed with the call center in Orangeburg. I Placed it but never received the checks. I finally got that straightened out. My last problem is with atm charges. When I opened my first account, there was no charge for using any atm, but that did not last, and they began charging $3:for a foreign atm fee. I knew they got charged so that was fair. My last atm withdrawal had the foreign atm plus another $3:atm fee by SOUTH STATE. I emailed Anthony Galletta of the South Aiken branch who insisted that this had always been the practice. It had not, and $6 everytime one needs cash is excessive. This bank rips off its customers and should be avoided.

      Local BBB

      BBB Serving Central South Carolina & Charleston

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.