Business ProfileforFirst Class H.A.L.T.

I wish I could leave 0 stars. We took our car to fix one thing and First Class HALT on N. Pleasantburg messed up something else that was working fine. We have NEVER had any problems with our airbag lights and even when they ran the diagnostics it didn’t show up. They refused to take responsibility after keeping our car a week longer then promised. So now we lost $2500 and are still riding around with lights on. Very disappointed. Also they did a quote of all the stuff we needed to do on our car that had NO problems that totaled almost $10,000. After we got our car back with the airbag lights on that First Class HALT caused, we took it to a true repair place and took the quote with us. The honest repair shop that wasn't out just to rob their customers did a deep dive on our car and not only said that First Class HALT did cause the airbag lights (which we already knew since they have NEVER came on before we took it to them and as soon as we pulled out of their parking lot they IMMEDIATELY came on after they had our car 2 weeks) but the honest repair man said we needed $490 worth of repairs done. How in the world did we get a quote of $10,000 from HALT when we only needed $490 WORTH OF WORK DONE. You should be ashamed of yourselves. All we got from the owner was a bunch of excuses blaming us and saying it was a previous issue although they know it wasn't or it would have been another who knows how many thousands added on the $10,000 quote.

Mrs ****** *******  We have reached out to you recently to set up a time to go over the details of your vehicle's needed repair. I understand your perspective of the situation and that it developed after the repair of an unrelated system on the vehicle. The initial findings had information stored in the vehicle's onboard computers before any work had been performed which shows that we did not create a new problem. We take customer service very seriously and truly care about our customers. We have responded to your reviews on other platforms in regard to the service experience. If there is anything else you would like to discuss in this manner please feel free to call us in person at ***** ********  Sincerely, Thomas W****** General Manager First Class HALT, Inc. ***** ******** Greenville ***** ******** Cherrydale ***** ******** Anderson *********************** 

Shame on you ******!!! You will do anything to try to "cover" for this and make it look like your business is not at fault. However, me and you both know it is. You are out to make as much money as you can and you screwed me over and messed something up to charge me more. You did respond to me on google to tell me how many 5 star reviews you have and that should speak to your customer service but I could not respond to you on there. It does not speak to the customer service you gave me AFTER you gave me my car back and we pulled out of your parking lot and 2 more lights from an unrelated issue we NEVER had came on. You can make up all the excuses in the world but we both know that you are in the wrong.