Business ProfileforConfluence Outdoor

*** ********** ******* ******* ***** ****** 240-260 paddle arrived with manufacturer defects. It is a carbon paddle which requires a protective coating. When the protective coating was applied there was debris which was coated over it. Some of the debris raises up and is sharp. Some appear already chipped of or scratched of by whomever finished this paddle to cover up their mistake. These clear coats are supposed to be done in a dust free environment and the paddle should have been cleaned off with a soft cloth. There is also what appears to be a scratch in the carbon which was clear coated over. This paddle arrived 7/24/24 and multiple warranty claims have been maid since because there system only allowed 100 characters and one photo for proof of defects and purchase. Neither was sufficient. ********** Systems directed me to the Confluence Outdoor page for a better functioning reporting system and allowed me 500 characters and still one photo. Outside of my initial customer service call with a girl and the last call today (which I believe is the same guy who didn’t get any to help) I was offered little help. He seems to be passing the buck. Unless that’s the business model and he is operating under SOP. So now it has been over a week since I made the first warranty claim for this supposed premium paddle which cost a lot of money. Already missed out on using it for the trip the pushed me to order it. I always knew of ********** Systems as being a good company. Not sure when Confluence Outdoor took it over. But what a let down. All I wanted was an exchange. You’d think a company who competes with Bending Branches and Werner in a highly competitive market would be going out of their way. They should be standing behind their products.