We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mungo Homes has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMungo Homes

            Home Builders
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            441 Western Ln

            Irmo, SC 29063-9230

            Get Directions
            Visit Website
            (803) 749-9000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.29/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/18/1996

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new home construction.

            Business Details

            This is a multi-location business.

            Find a Location

            Mungo Homes has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              441 Western Ln, Irmo, SC 29063-9230
              BBB File Opened:
              2/1/1984
              Years in Business:
              53
              Business Started:
              1/1/1971
              Business Incorporated:
              10/29/1997
              Accredited Since:
              6/18/1996
              Type of Entity:
              Corporation
              Number of Employees:
              131
              Alternate Business Name
              • Clayton Properties Group
              Business Management
              • Mr. Christopher Condon, Regional President
              • Mr. Gavin Green, Vice President of Operations
              • Mr. Geoff Shiley, COO
              Contact Information

              Principal

              • Mr. Christopher Condon, Regional President

              Customer Contact

              • Mr. Steven W Mungo, CEO
              • Mr. Christopher Condon, Regional President
              • Ms. Pate Graham, Customer Service Manager
              • Ms. Kim O'Quinn, Director of Marketing
              • Mr. Gavin Green, Vice President of Operations
              • Mr. Geoff Shiley, COO
              Additional Contact Information

              Fax Numbers

              • (803) 239-0270
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Find the right home builder for you

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/06/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              The company refuses to promptly fix to their fullest capacity numerous structural issues with my home. Mungo Homes also deceived me during the home buying process as claiming there were “more offers” on my home in an attempt to gain more money out of me to pay over value price for the home. Mungo homes also routinely does not respond promptly to requests, frequently changes builder and customer service rep points of contact so it is difficult to follow up on requests to fix things. Mungo homes also routinely pressures buyers into closing and doing a final walkthrough in an unreasonably short time to prevent homeowners from seeing major discrepancies before finalizing purchase. Sales people use predatory tactics in order to push product on consumers. Mungo homes routinely pushes out warrantable service requests past home warranty dates to evade fixing warrantable items.
              Read More
              Read 35 More Complaints

              Customer Reviews

              45 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jordan E

              11/03/2024

              We bought a Mungo home in November 2020, and it’s a beautiful house. However, I rate this builder only a 2 because the companies they chose for plumbing and HVAC in our neighborhood are garbage. They cut corners and have caused us a long list of issues which recently cost us $1100 in plumbing fixes alone. We had to have both toilets re-installed to the proper height and to make them level to stop leaks and broken parts. Of course these issues would have been remedied at no cost during the warranty period, but Piedmont Plumbing swore FOUR different times there was nothing wrong with either toilet. They just wanted to get the work done, get paid for it, and then take their hands off the wheel. I did speak with the Mungo warranty managers and they said “oh that wouldn’t cause this or that…” Well it did cause leaking and broken parts, so they’re not any more honest or reliable than the contracted companies. Seriously look into the contractors before you consider buying a Mungo home!!!

              Mungo Homes Response

              11/07/2024

              Hi Jordan, We are disappointed to hear of your experience. We set a high standard for ourselves and our trade partners and are truly sorry to hear that standard was not met. We appreciate you taking the time to share your concerns with us and would like to assure you that the information provided will help us to improve our processes and procedures. With Sincere Appreciation, Mungo Homes Customer Care
              Read 44 More Customer Reviews

              Local BBB

              BBB Serving Central South Carolina & Charleston

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.