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          Find a Location

          Ethanol Fireplaces has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ethanol Fireplaces

              201 Sc Elastic Rd Landrum, SC 29356-8839

            • Ethanol Fireplaces

              510 Cedar Springs Rd Spartanburg, SC 29302

            • Ethanol Fireplaces

              103 Industrial Park Rd Roebuck, SC 29376-2511

            Business ProfileEthanol Fireplaces

            Fireplaces
            Multi Location Business

            Current Alerts For This Business

            Alert:
            "BBB files indicate that this business has a pattern of complaints concerning refunds for non delivery of a product. On 10/18/2022 , BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 11/15/2022, BBB has had no response. 
            Alert:

            On January 3, 2023, BBB opened an investigation into the business practices of Ethanol Fireplaces. At the time, BBB had received 26 unanswered complaints in reference to the consumers not receiving their products. Consumers states that they can not get in touch with the company after they place their order. After further investigation by the BBB they also use the names of; Gibson Living, Moda Flame, and Regal Flame.

            BBB has not been able to make contact with the business / owner regarding the business investigation. BBB advises consumers to exercise extreme caution when considering purchases with this business.

            Contact Information

            201 Sc Elastic Rd

            Landrum, SC 29356-8839

            Visit Website
            (888) 391-9909

            Customer Reviews

            1.31/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Ethanol Fireplaces has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ethanol Fireplaces

                201 Sc Elastic Rd Landrum, SC 29356-8839

              • Ethanol Fireplaces

                510 Cedar Springs Rd Spartanburg, SC 29302

              • Ethanol Fireplaces

                103 Industrial Park Rd Roebuck, SC 29376-2511

              Location of This Business
              201 Sc Elastic Rd, Landrum, SC 29356-8839
              BBB File Opened:
              1/19/2016
              Business Incorporated:
              2/7/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Gibson Living
              • Moda Flame, Inc.
              • Regal Flame
              • Modaflame Fireplaces
              Business Management
              • Ms. Annie B
              • Mr. Artem Galperin
              Contact Information

              Principal

              • Mr. Artem Galperin
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              56 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I ordered an ethanol fireplace insert on July 25, 2024. Ethanol Fireplaces immediately charged my credit card $129.99, citing on their website that it was a "pre-order" with an "ETA 8/23/2024." That same "ETA" date is still showing on their website. On 8/26/2024 I called them twice, different times of the day. No humans available, but I was able to leave a message and a return phone number. No one responded, so at the end of the day, I emailed the only address I could find inquiring about the status and told them if they couldn't deliver or didn't have the product to please refund my credit card. Still no response. I had tried to order this same item during COVID, maybe three years ago, and they couldn't deliver and, on their own, no questions asked, refunded me. I know it's only been a month but because of past dealings with them, I'm getting concerned and want my money back.
              Read 55 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jon S

              05/09/2024

              Same as the others here, with a bit of a wrinkle. Ordered a fireplace insert Jan 20th of 24 got the invoice, never received. Checked back in Feb chat bot informed me backordered until April 22nd. Checked again 5/3/24 chat bot can't find my order, calls go to voice mail, on-line submission does nothing. I'm guessing they told me of the back order to placate me as most CC companies have a 60 day window for charge disputes. Anyway BOA is working to dispute the charge anyway. STAY AWAY from these scammers!
              Read 12 More Customer Reviews

              Local BBB

              BBB of Upstate South Carolina

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.