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          Heritage Pools, LLC has 1 locations, listed below.

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            Business ProfileHeritage Pools, LLC

            Pool Contractors
            BBB accredited business

            Additional business information

            Additional Info:

            Heritage Pools, LLC is the recipient of the 2016 BBB Torch Award for Marketplace Excellence.

            Heritage Pools, LLC is also the recipient of the 2020 BBB Business of the Year Torch Award - Medium Business Category.

            The Torch Award was created to recognize local businesses that exemplify BBB's high standards of Trust and Ethics.

            See all additional business information

            Contact Information

            4210 Piggly Wiggly Dr

            North Charleston, SC 29405-5601

            Get Directions
            Visit Website
            (843) 762-3417

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/29/2004

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Heritage Pools, LLC. specializes in: residential new construction pools, pool renovations, liner replacements, deck installations/renovations, covers, equipment service and repair, pool openings/closings, pool service/cleanings and maintenance.

            Business Details

            Location of This Business
            4210 Piggly Wiggly Dr, North Charleston, SC 29405-5601
            BBB File Opened:
            9/1/1992
            Years in Business:
            32
            Business Started:
            9/1/1992
            Business Started Locally:
            9/2/2004
            Business Incorporated:
            9/20/2004
            Accredited Since:
            8/29/2004
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            43
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Chris Courchaine, Operations Manager
            Contact Information

            Principal

            • Mr. Michael Gesmond, Member

            Customer Contact

            • Mr. Michael Gesmond, Member
            • Ms. Kathleen Pressler
            • Mr. Chris Courchaine, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (843) 406-8786
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/19/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I had heritage pool replace my pool liner ion August 2021 the next month the pool was leaking in which. I spoke with kacey H** whom I signed a contract with when pool liner was installed. Due to Covid and being behind in pool installed and after going back and forth over this leak nothing was resolved. I again reach out to the company to inform them the pool had leaked water out all the way to the bottom step where you could see the liner pulled and tore from the step. They had me send pictures of pool and told me there nothing on there end and I would need a new liner I asked about the warranty they said it would not cover it. I am now left with a pool I can not fill with water and due to the step with a tear I can’t patch and no help from the pool company. They didn’t even have anyone from the company come look at the pool.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Richard A

            04/25/2023

            We had our pool liner installed in early 2022...about 2 months after the install the liner came loose from the side of the pool...after numerous phone calls we had them come out and reattach the liner to the pool...then a couple months after that we get a couple of wrinkles in the the bottom of the pool...again after numerous phone calls and the lady in the office saying that ground water is the only thing that causes wrinkles in the pool we had them come out to look at the wrinkles...the tech said that the liner wasn't installed correctly and to call them when we got the pool clear so they could come fix the wrinkles(this was november of 2022)...now that we have opened the pool this year I call heritage pools to come fix the liner that their tech said wasn't installed properly, they tell me again that the only way to cause wrinkles is by ground water and that they would come fix the wrinkles for $1600, which is crazy...We only paid $2400 to have it installed to start with...This company is crooks and very untrustworthy.

            Local BBB

            BBB Serving Central South Carolina & Charleston

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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