Business ProfileforBull Mountain Outdoor Living and Construction

Contract signed on 6/14/23 w/ Bull Mountain(BM) for 3 projects:1.demo and replace front stairs2.demo and replace back stairs3.demo and replace back deck with aluminum decking to provide waterproof solution and screen in porch below. We have paid $29,531.25 (75% of payment). There have been issues with all projects w/ major issue on the back deck as water is leaking through (and should not with the aluminum decking system they sold to us for this very reason). BM is asking us for final payment but the services are not completed. We have gone back and forth with BM to discuss the water leaking through our deck boards (among other outstanding issues). BM is not trying to solve problem and refusing to acknowledge the water issue. We have asked BM to complete water test with us present which has not happened. BM came to our house on 11/28, without our knowledge, and said they did "a final walk and everything looks great and is signed off on". The project is not complete w/ several outstanding issues that include safety concerns. BM is not working w/ us on meeting times that work for both parties w/ their last note stating "We will be at your home Monday morning (12/4) to address all your concerns. You can choose to be there or not. After Monday we will need to receive final payment from you. If you choose not to pay us we will take legal action for payment" BM has acknowledged project is not completed and said we could pay $8,843.75 hold back $1,000 until work is complete as "we have bills to pay on your project". A meeting on Monday 12/4 would not address the concerns that need addressing and therefore payment not warranted as services not complete. This has been extremely stressful as we are going on month 6 of no resolution. We are available for any further details needed and are appreciate of your assistance with this complaint.