Business ProfileforJames River Equipment

I called ******************************************* to inquire about service for a ***** Lawn Mower. I identified the problem as the starter rope cable was shredding and needed replacing. I was told they can repair the starter rope cable but that it may take a couple of weeks as ***** mower parts are hard to obtain. I took the lawn mower to ***** River Equipment and checked in with the repair representative. She asked questions about the lawn mower and completed an online repair notification. She then assisted me with taking the lawn mower out of the back of my SUV. I showed her I had wrapped the starter rope around an ink pen to stop the rope from going inside the housing in case the starter rope broke. She said they will notify me when the repair person looks at the lawn mower. A few days later, I received a text message with an Invoice attached. The Invoice listed a $47.50 charge for a diagnostic that is required, $46.00 for the recoil assembly, and taxes $25.00. This is the first time I was made aware of a "required diagnostic" charge. I exchanged several texts with the Service Representative explaining that I was not informed of a required diagnostic charge for the lawn mower. The Service Representative said there was a sign stating there was a diagnostic charge. I did not see a sign stating a diagnostic charge. We had talked on the phone before I took the lawn mower to their business and was not told during this conversation that there was a diagnostic charge. Even during our conversation at the business, the representative did not mention a diagnostic charge or notify me of a sign. I saw the diagnostic charge for the first time when I saw the Invoice. So, I had to pay for the diagnostic charge to have my lawn mower returned to me.In summary, I had to pay a diagnostic charge of $47.50 even though I was not informed of this cost prior to dropping off my lawn mower for service.