Business ProfileforCycle Specialties Performance

I sent a motorcycle ECU to Chris M**** ****** ****** at Cycle Specialties Performance to get reconfigured to improve drivability, however the reconfiguration created a host of drivability issues; the throttle acted like an on/off switch with just a 1/8 inch of a turn making it extremely unsafe/dangerous to drive, and effectively making one of the Power Modes unusable. Additionally, it suffered a loss of power in the lower RPM ranges, as well as popping and sputtering on deceleration and backfiring when shifting between gears, sometimes spitting fire out of the exhaust. I reported these issues within the first week, and after some back and forth via email, text, and some phone conversations, I was asked to take it to someone else. I took it to another shop, who in order to remediate the issues had to delete all previous configurations. After doing so, and having it reconfigured correctly, I updated Chris M**** with the results and requested a refund, which he refused to return… because he wasn’t the one who removed the configuration himself. That blindsided me, as he was the one who asked me to take it to someone else in the first place, then leveraged that as the reason not to return my money. Seems like a rather deceptive way to escape accountability. The service rendered was far from what was advertised and/or discussed/requested and it cost me a considerable amount of money to remediate elsewhere.

Our refund policy is very clear. Return the product you are unhappy with and we return it to stock and refund you all the money. This customer made a purchase in July and wanted a refund in November, but was not willing to send the product back.

For clarification, the purchase was made in May, not July. The drivability issues the seller created were reported back to him within the first week. Emails can be supplied to support this claim. I asked the seller for a solution to the issues he caused. The seller never requested the ECU be returned for remediation. The seller himself requested I take it elsewhere, which I did. After having it fixed by a competent tuner, I informed the seller and requested a refund.