Business ProfileforBeds By Design, Inc.

They do NOT stand behind their products! I purchased a king mattress for my daughter and her fiancé in March and when they went to move (only 3 months later) they found black mold on the bottom of it! They were given the run around and were told there was nothing they could do about it. Not impressed with the quality or the customer service at all. I question the materials used and handling of them during the manufacturing process?? Will not recommend to anyone and will definitely share my experience.

Thank you for your inquiry. Beds By design is committed to quality products and services. We spoke with a gentleman about this situation and it is truly unfortunate. However, this is not a product defect and does not fall under warranty. It was discussed on the call that we can completely replace the mold material for 50% of the product cost which would be $100 and FREE delivery. The gentleman on the phone did mention a humidifier which could be a cause for mold. Below are possible reasons why mold can grown on a mattress: Humidity High humidity levels in the bedroom can create a damp environment that's ideal for mold growth. You can use a hygrometer to measure humidity levels and a dehumidifier to reduce them if needed. Ideally, humidity levels should be kept below 50%. Poor ventilation Poor airflow can prevent a damp mattress from drying out and can also hinder air circulation. Warm sleeping environment A very warm sleeping environment can create a damp and warm environment that's ideal for mold growth. Liquid spills Spilling liquids on your mattress can create moisture that provides a breeding ground for mold spores. Keeping your mattress on the floor Keeping your mattress on the floor can create a damp environment that's ideal for mold growth. We are more than happy to replace the mold material and restore to original status as stated above.